• In depth knowledge of IVR testing and engineering, and extensive experience in testing process involving Contact Centre products like Amazon Connect.
• Highly proficient in Cyara IVR automation tool.
• Extensive hands on experience in testing IVRs, inbound and outbound calls using manual / Cyara.
• Hands on experience in Cyara cruncher tool to perform IVR performance testing.
• Excellent communication and collaboration skills, and be a solid team player.
• Experience diagnosing testing issues, and going through the IVR logs to identify the root cause of the issues.
• Gather and analyse functional, non-functional test requirements and perform assessment to confirm testing

Relevant Experience

5+ yrs

Mandatory skills

In depth knowledge of IVR testing and engineering, and extensive experience in testing process involving Contact Centre products like Amazon Connect.

Desired skills
In depth knowledge of IVR testing and engineering, and extensive experience in testing process involving Contact Centre products like Amazon Connect.

📌 Qa Engineer Ivr Testing Bengaluru
🏢 Pi Square Technologies
📍 Bengaluru