Responsibilities
Provide telephone and email based post-sales technical support for our software products
Investigate issues reported by customers and work collaboratively with internal stake holders and see through to resolution
Work proactively to update customers by reporting progress regarding outstanding queries
Endeavor to respond to all customer requests in a timely manner while improving customer experience
Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions
Use various devices to reproduce customer environments in order to troubleshoot issues further

Qualifications
Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
Previous knowledge with Windows 8.1,



Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
Minimum 1- 2 years of relevant experience, exceptions for qualified candidates
Robust problem solving abilities, Strong team player (i.e. adaptable, hard-working, quick-learner, self-motivated, results oriented)
Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
Outstanding verbal and written communication skills in English
Fluency in Spanish or French would be an asset.

Disclaimer : This job posting has been aggregated from external source. Role detailscontentand availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Support Specialist, Level 2 Gurugram
🏢 Soti
📍 Gurugram