Job Title: Retail Store Manager

Company: Coitonic Outfits Pvt. Ltd.

Location: A3/269, West Paschim Vihar, Recent Delhi, 110063

Employment Type: Full-Time

Department: Retail / Store Operations

Experience: 2–5 Years in Retail Store Management

Industry: Fashion / Apparel / Activewear

About the RoleWe are looking for a Retail Store Manager who will be responsible for the complete day-to-day management of the store, including sales, customer experience, team management, inventory, visual merchandising, cash handling, and store operations.

The ideal candidate should be sales-driven, disciplined, customer-focused, and capable of managing a retail team independently.

Key Responsibilities1. Sales &

- Revenue Management

- Achieve daily, weekly, and monthly store sales targets.
- Monitor sales performance and identify opportunities to increase revenue.
- Drive upselling, cross-selling, and repeat customer purchases.
- Track KPIs such as sales per day, average order value, conversion rate, and footfall.
- Prepare and share daily and monthly sales reports.

2. Team Management
- Manage, train, motivate, and monitor the retail store team.
- Allocate daily responsibilities and sales targets to team members.
- Monitor attendance, punctuality, grooming, and discipline.
- Conduct regular team briefings and performance reviews.
- Ensure employees follow company policies and SOPs.
- Handle team conflicts and performance-related issues professionally.

3.

Customer

Experience
- Ensure an excellent customer experience at every stage of the purchase.
- Handle customer complaints, exchanges, and escalations.
- Ensure staff provides proper product knowledge and size/fitting assistance.
- Build strong relationships with regular and high-value customers.
- Maintain a professional and welcoming store environment.

4.

Inventory

Management
- Monitor daily stock availability and product movement.




- Ensure proper receiving, counting, tagging, storage, and display of merchandise.
- Conduct regular stock checks and support physical stock audits.
- Report stock shortages, damages, discrepancies, and slow-moving products.
- Coordinate with the warehouse/operations team for replenishment.
- Ensure no unauthorized stock movement from the store.

5.

Store

Operations
- Ensure the store opens and closes according to company timings.
- Maintain cleanliness, organization, and overall store standards.
- Ensure proper cash handling and daily cash reconciliation.
- Monitor POS billing and ensure all transactions are recorded correctly.
- Maintain store records, reports, registers, and operational documentation.
- Ensure compliance with company SOPs and security procedures.

6.

Visual

Merchandising
- Ensure products are properly displayed according to company guidelines.
- Maintain attractive product presentation and size-wise organization.
- Ensure new launches, promotions, and offers are prominently displayed.
- Maintain proper signage, branding, lighting, and store presentation.

7. Reporting & • Coordination
- Submit daily sales and store performance reports to management.
- Share information regarding customer feedback, competitor activity, and market trends.
- Coordinate with HR, Finance, Warehouse, Marketing, and Operations teams.
- Communicate operational issues to management immediately.
- Take ownership of store-level problems and ensure timely resolution.





Key Performance Indicators (KPIs)
- Achievement of monthly sales targets
- Store conversion rate
- Average Order Value (AOV)
- Revenue per salesperson
- Customer satisfaction
- Repeat customer rate
- Inventory accuracy
- Stock loss/shrinkage
- Team attendance and productivity
- Store operational compliance

Required Skills & • Qualifications
- Graduate in any discipline • Retail/Fashion Management is preferred.

- 2–5 years of experience in retail store management.
- Experience in fashion, apparel, lifestyle, footwear, or activewear retail is preferred.
- Strong leadership and team-management skills.
- Excellent communication and customer-handling skills.
- Solid sales and target-oriented mindset.
- Good knowledge of POS systems and basic MS Excel/Google Sheets.
- Ability to manage inventory and store operations.
- Strong problem-solving and decision-making ability.
- Ability to work under pressure and manage a fast-paced retail environment.

Preferred Candidate ProfileWe are looking for someone who:
- Takes complete ownership of the store.
- Is highly disciplined and responsible.
- Is comfortable working with sales targets.
- Can lead a team by example.
- Has strong customer-handling abilities.
- Can identify operational problems and solve them quickly.
- Understands fashion/apparel retail and customer buying behavior.
- Has a proactive approach rather than waiting for instructions.

What We Offer
- Competitive salary based on experience and performance.
- Performance-based incentives.
- Growth opportunities within a fast-growing D2C brand.
- Prospect to work with a growing Indian activewear brand.
- Leadership and career-development opportunities.

Salary: ₹25,000–₹40,000 per month + performance incentives, depending on experience and capability.

📌 Retail Store Manager (New Delhi)
🏢 Coitonic Outfits
📍 New Delhi