About us:

Key responsibilities :

- Understanding project scope and identifying relevant industry stakeholders including dealers, distributors, retailers, doctors, channel partners, and B2B experts through LinkedIn, Naukri, industry databases, and professional networks.

- Conducting targeted outreach to industry professionals and business stakeholders via email, LinkedIn messages, and outbound calls to onboard relevant experts for consulting and research discussions.

- Making outbound B2B calls to prospective and existing experts, dealers, distributors, healthcare professionals, and retailers to understand market dynamics and gather industry insights.

- Screening experts and business participants based on client-defined screener questions, qualification criteria, and industry relevance.

- Managing end-to-end expert engagement and relationship ownership, from onboarding and call coordination to invoicing and post-call follow-ups.

- Scheduling and coordinating expert consultations, dealer/distributor discussions, and stakeholder callback appointments as per client timelines.

- Briefing experts and industry participants accurately on project objectives, discussion agendas, and client expectations prior to calls.

- Conducting follow-up interactions with experts and B2B stakeholders to ensure smooth engagement and maintain long-term qualified relationships.

- Handling expert and participant concerns professionally while coordinating with internal teams for timely issue resolution and escalation management.

- Staying updated on ongoing industry trends,



market developments, service offerings, and client requirements across multiple sectors.

- Confidently addressing expert queries and providing detailed information regarding consultation processes, project scope, and engagement guidelines.

- Preparing and maintaining daily, weekly, and monthly reports covering outreach activities, call status, expert pipelines, and engagement metrics.

- Tracking key performance indicators including outreach conversion, expert onboarding, call completion rates, and stakeholder engagement metrics.

- Adapting communication and engagement strategies based on expert responses, industry type, and client-specific requirements.

- Demonstrating flexibility in managing domestic and international B2B projects, including coordination across different time zones and non-Indian Standard Time working hours.

- Conduct surveys using SurveyMonkey, perform quality checks to ensure data accuracy and integrity, and utilize Excel for data analysis, reporting, and database management.

Key Skills:

- Customer-centric attitude, excellent communication and interpersonal skills.

- Proven experience in communicating effectively and building relationships quickly over the phone, email and messages

- Focused approach to problem-solving along with a strong background in networking.

- Very good listener, and deep empathy toward clients to respond to their needs

- 0-1 years' experience

- Fantastic Communication and writing skills – both verbal and written

- Graduate

📌 Research Associate (Hybrid) (Gurugram)
🏢 Lattice Technologies
📍 Gurugram