Company Description Shivalik Small Finance Bank is the first Small Finance Bank in India to successfully transition from an Urban Cooperative Bank, building on over 26 years of experience in retail banking products and services. The bank is strongly technology-focused, powered by Infosys Finacle Core Banking and Digital Banking Suite, and operates on a cloud-based architecture that supports scalable, cost-effective growth. Shivalik is live on major retail payment platforms including UPI, IMPS, NEFT/RTGS and is a direct member of the National Financial Switch, offering customers convenient and reliable digital transaction options.

The bank serves over 600,000 unique customers through 68 branches and 93 exclusive Business Correspondent Branches. Its network spans Uttar Pradesh, Uttarakhand, Madhya Pradesh, the National Capital Region (NCR), Telangana, and Haryana, providing a diverse and dynamic environment for banking professionals.

Role Description This is an on-site Relationship Manager role based in Tosham.

The Relationship

Manager will manage a portfolio of retail and small business customers, ensuring high-quality service, timely resolution of queries, and proactive engagement to strengthen long-term relationships.

Responsibilities include identifying customer needs, cross-selling and up-selling appropriate banking products, supporting loan and account opening processes, and maintaining accurate customer records in line with bank policies. The role involves close coordination with branch operations, credit teams,



and business correspondent partners to ensure seamless customer experience and adherence to regulatory and compliance requirements.

The Relationship

Manager will also contribute to branch business growth by meeting assigned targets, conducting local market outreach, and promoting Shivalik Small Finance Bank’s digital and retail banking solutions.

Qualifications

- Candidates should possess solid customer relationship management skills, including active listening, empathy, and a service-oriented approach.
- Candidates should possess sales and business development skills, such as prospecting, cross-selling, and achieving retail banking targets.
- Candidates should possess communication and interpersonal skills, including clear spoken and written communication and the ability to work effectively with diverse customer groups.
- Candidates should possess basic financial and analytical skills, including understanding of retail banking products, credit processes, and documentation.
- Candidates should possess digital and technical proficiency, including comfort with core banking systems, mobile and internet banking platforms, and standard office software.
- Candidates should possess organizational and problem-solving skills, including time management, attention to detail, and the ability to resolve customer issues promptly.
- Beneficial qualifications include prior experience in branch banking or customer-facing financial services roles, understanding of local market dynamics in Tosham or nearby regions, and familiarity with RBI and banking compliance norms.
- A graduate degree in any discipline is preferred; a degree in commerce, business, finance, or

📌 Relationship Manager (Hisar)
🏢 Shivalik Small Finance Bank
📍 Hisar