Company Description ICICI Bank is one of India’s leading private sector banks, providing a comprehensive range of banking products and services to corporate clients, SMEs, and individual customers nationwide. The Bank serves customers through multiple channels, including branches, ATMs, mobile banking, internet banking, and phone banking. With a network of 7,246 branches and 10,610 ATMs and cash recycling machines across India as of September 30, 2025, ICICI Bank offers extensive reach and accessibility.

The organization emphasizes professional, compliant banking practices and encourages customers to seek appropriate advice before making financial decisions. ICICI Bank continues to focus on innovation, customer service, and sustainable growth.

Role Description This is a full-time, on-site Relationship Manager role based in Dehradun.

The Relationship

Manager will manage and grow a portfolio of retail and/or SME customers by understanding their financial needs and recommending suitable banking products and services.

Responsibilities include regular customer interactions, handling account-related queries, cross-selling and up-selling products such as loans, deposits, cards, and insurance, and ensuring high levels of customer satisfaction. The role also involves monitoring account health, supporting customers through end-to-end onboarding and documentation,



and coordinating with internal teams to resolve service issues.

The Relationship

Manager will work towards defined sales and service targets while adhering to compliance, risk, and regulatory guidelines.

Qualifications

- Strong customer relationship management and client servicing skills, with an ability to build trust and long-term associations.
- Sales and cross-selling abilities, including identifying customer needs and matching them with appropriate banking products.
- Positive communication and interpersonal skills, with clarity in verbal and written communication and a professional demeanor.
- Basic financial literacy and understanding of retail banking products such as savings accounts, loans, credit cards, and investment options.
- Attention to detail and proficiency in documentation, KYC processes, and adherence to regulatory and compliance standards.
- Comfort with using banking software, CRM tools, and digital channels for servicing customers and tracking activities.
- Ability to work towards targets, manage time effectively, and prioritize multiple customer requests.
- Bachelor’s degree in Commerce, Business, Finance, Economics, or a related field; prior experience in banking or financial services is an advantage.

📌 Relationship Manager (Dehradun)
🏢 ICICI Bank
📍 Dehradun