Work Location: Local in India

Work From Home in the initial stage, with business negotiation trips as required;

In charge of the full after-sales Process management for the motorcycle chain system aftermarket in the India region, undertake the self-owned brand's global strategy, build an after-sales service system adapted to the local conditions in India, maintain brand reputation and customer loyalty, increase the self-owned brand's Market Share in the India region, and report to the General Manager of the Business Division.

Job Responsibilities

- Establish a localized after-sales system in India, formulate service standards, procedures and emergency response plans, build a service network covering authorized service stations and parts supply centers, optimize the layout of outlets in urban and rural areas, and ensure the efficient delivery of after-sales services.
- Maintain the after-sales business of key accounts in the regional territory, establish an exclusive service mechanism for key customers, handle customer complaints and product failures, carry out after-sales Satisfaction Survey, and continuously optimize customer service experience.
- Build and manage the local after-sales team in India, enhance the team's qualified capabilities, and forge a high-performance after-sales workforce.
- Be familiar with local laws and regulations of India, BIS product certification and trade policies to ensure the compliant operation of after-sales business.

Job Requirements





- Indian native with relevant industry resources, bachelor's degree or above; candidates majoring in international trade, mechanical engineering, motorcycle maintenance, supply chain management or other related fields are preferred, and those holding PMP, after-sales / mechanical maintenance related qualification certificates are also preferred.
- Have 1-3 years of relevant after-sales management experience in related industries; experience in after-sales management of chain drives, motorcycles, auto parts, and construction machinery is preferred; experience in building local after-sales teams, developing service station/parts supplier channels, and implementing after-sales systems from scratch is preferred.
- In-depth understanding of the policies, logistics, consumption habits and cultural taboos of the Indian market, and priority will be given to those with experience in handling after-sales emergencies such as accessory supply, special climate and policy changes.
- Fluent in local language and English in listening, speaking, reading and writing.
- Proven expertise in business negotiation, cross-cultural communication and stress tolerance, result-oriented, capable of adapting to frequent business trips for business discussions and quickly acclimatizing to the complex market environment in India.

Pay: ₹9,003.70 - ₹32,413.38 per month

Work Location: Remote

📌 Regional Manager [Automotive Aftermarket & After-Sales] (India)
🏢 Giantsage
📍 India