Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks

Responsibilities

- Build and maintain a centralized horizontal capability internally, to assess key trends across business units, including process risks, control weaknesses, remediation effectiveness, and generating actionable insights to support continuous improvement and risk reduction
- Facilitate cross-functional engagement across teams to drive timely resolution of issues, remediation plans where appropriate and promote the sharing of best practices and lessons learned
- Lead and facilitate detailed analysis of BAU issues and control failures, including root cause identification, stakeholder engagement, and development of sustainable corrective and preventive actions that are embedded within the processes
- Support the identification, assessment, and analysis of control gaps and operational risks across teams, leveraging data analytics and relevant risk indicators to evaluate impact, identify patterns, and inform management actions
- Act as a central coordination and oversight lead for issue management and remediation activities across teams, ensuring consistency of approach, alignment of priorities,



and effective management of interdependencies
- Deliver on relevant management reporting, thematic reviews, trend analysis, risks, recurring control weaknesses, remediation progress, and opportunities for process enhancement

Experiences, Skills and Exposure:

- 15+ years of experience in banking operations, risk management, compliance, audit, or other control-related functions in the financial services industry
- Proven experience in implementing sustainable solutions and improving processes
- Understanding of compliance laws, rules, regulations, and best practices
- Strong analytical skills to evaluate complex risk and control activities and processes.
- Strong problem-solving and decision-making skills
- Ability to manage multiple tasks and priorities.

Education: Bachelor's degree, Master's degree preferred

Type:

Full time

Job Family Group:

Controls Governance & Oversight

Job Family:

Quality Assurance, Monitoring & Testing

Time Type:

Full time

Most Relevant Skills

Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter. Citi is an equal prospect employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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📌 Quality Assurance, Monitoring and Testing Senior Manager (Pune)
🏢 Citi
📍 Pune