Senior QA/QC Manager IT & AI Products

Experience: 10+ Years

Industry: IT / AI / SaaS / Software Products

Employment Type: Full-Time

Location: India / Dubai

We are looking for an experienced Senior QA/QC Manager with 10+ years of experience in software quality assurance and testing, preferably across IT products, SaaS platforms, AI/ML products, and enterprise applications.

The candidate will be responsible for leading QA/QC activities, defining testing strategies, managing quality processes, and ensuring the reliability, performance, and scalability of our technology products.

Key Responsibilities

- Lead and manage the QA/QC function and testing team.
- Develop and implement QA strategies, test plans, processes, and quality standards.
- Manage functional, integration, regression, system, API, performance, and UAT testing.
- Review requirements and identify quality and technical risks early in the development lifecycle.
- Design and maintain test cases, test scenarios, and test documentation.
- Lead automation testing initiatives and improve automation coverage.
- Manage defect identification, tracking, prioritization, root-cause analysis, and closure.
- Ensure quality and release readiness across web, mobile, APIs, and backend applications.
- Work closely with Product, Engineering, AI/ML, DevOps, and Business teams.
- Establish QA metrics and monitor defect leakage, test coverage, automation coverage, and release quality.




- Support CI/CD-based testing and continuous quality improvement.
- For AI/ML products, validate model outputs, accuracy, consistency, edge cases, and overall product behaviour.
- Conduct quality reviews and provide QA sign-off before production releases.
- Mentor and guide QA engineers and build a strong quality-focused culture.

Required Skills
- 10+ years of experience in Software QA/QC, Testing, or Quality Engineering.
- Strong experience with IT products, SaaS, enterprise software, or AI-based applications.
- Strong knowledge of SDLC, STLC, Agile/Scrum, and QA methodologies.
- Experience with automation tools such as Selenium, Cypress, Playwright, Appium, or equivalent.
- Strong experience in API testing, REST APIs, SQL/database testing, and integration testing.
- Experience with tools such as JIRA, Postman, TestRail, Azure DevOps, etc.
- Good understanding of CI/CD, Git, cloud environments, and software release processes.
- Experience managing QA teams and working with cross-functional stakeholders.
- Robust analytical, problem-solving, communication, and leadership skills.

Preferred
- Experience in AI/ML, Generative AI, LLM-based applications, or AI-powered SaaS products.
- Knowledge of AI model validation and evaluation.
- Experience with AWS, Azure, or GCP.
- ISTQB or other relevant QA certification is a plus.

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