Company Description Protected Software and Integrated Solutions Pvt. Ltd., based in Kerala, India, is an ISO 9001:2015 and 27001:2013 certified technology company with over two decades of experience and a strong global presence. The organization delivers products and projects across fintech, core banking, RegTech, microfinance, NBFC solutions, KYC, digital payments, mobile and internet banking, HRTech, learning management, cloud, and infrastructure services.

With a team of over 150 professionals and thousands of projects completed for BFSI, enterprise, and infrastructure clients in more than 50 countries, the group provides end-to-end digital solutions. Its broader ecosystem includes specialized entities in regulatory audit and compliance, cybersecurity, blockchain, Web3, AI/ML, BI, IoT, and digital marketing, offering extensive opportunities to work with diverse industries and advanced technologies.

- Role Description
- Technical Skills: Node.js, React.js, REST APIs, application services, schedulers and application logs Database: Oracle DB, PL/SQL, data validation, troubleshooting, SQL/data validation and handle performance issues
- OS / Infrastructure skills- Linux, VM, monitoring, deployment, backup/DR, server health
- Oversee Linux servers, services, processes, CPU/memory/storage, connectivity, deployment, firewall, ports, ACL, proxy, DNS and SSL/TLS issues
- Network / Security: TCP/IP, ports, firewall, ACL, proxy, DNS, load balancer, SSL/TLS,



VAPT/SAST/DAST
- Integration: CBS, REST/SOAP, SFTP, SSO/IDAM, SAML, SMS/Email gateways

Act as the primary technical SPOC between SAFE and Client for application and infrastructure support.
- Lead and coordinate the L1 Application and L1 Infrastructure teams; review incidents, ageing tickets, risks and dependencies.
- Own P1/P2 incidents, escalations, SLA adherence and end-to-end resolution.
- Troubleshoot across Application, Infrastructure, Database, Network and Integration layers.
- Coordinate CBS, API, SFTP, SSO/IDAM, SAML, SMS/Email and external-system integrations.
- Coordinate with L3/Product Development for code-level defects and permanent fixes; lead RCA and corrective/preventive actions.
- Lead technical discussions, incident calls and review meetings; provide status, impact, risks, action plans and ETAs.
- Excellent verbal and written communication; confident dealing with stakeholders at all levels, including technical teams, functional/business teams and Client's senior management.
- Prepare/review RCA, SLA, incident, weekly status and management reports; coordinate UAT, Production and DR support. Candidate Profile
- 4+ years of relevant application, infrastructure or production-support experience; BFSI/Banking/NBFC experience preferred. Also, knowledge of NPA, Loan Management, Recovery, SARFAESI and CBS is an advantage.

📌 Project Team Lead (Mumbai)
🏢 Safe Software and Integrated Solutions
📍 Mumbai