About This Job

Complyance

Location: Chennai, Tamil Nadu, India

Work Mode: On-site

Industry: Software Development

About Complyance

Complyance builds technology that helps businesses manage e-invoicing and regulatory-compliance workflows. Our Delivery team works with enterprise customers, finance teams, IT teams, ERP partners and software developers to implement API, ERP, file-based and manual-upload e-invoicing solutions.We are expanding our implementation capability for customers across the UAE and are looking for an early-career engineer who is interested in APIs, enterprise systems, customer implementations and financial technology.

About The Role

Complyance is looking for an experienced and delivery-focused Project Manager – E-Invoicing Implementations to manage enterprise customer implementations across the UAE.

The Project Manager will independently manage assigned customer projects involving API integrations, ERP integrations, file-based processes and manual-upload solutions. The role owns project execution from initiation and planning through requirements, implementation, UAT, production go-live, hypercare, closure and transition to Customer Success and Support.

The Project Manager will coordinate customer business and IT teams, ERP implementation partners and Complyance's Functional, Technical Implementation, Solution Architecture, Implementation Quality, Product, Engineering, Support and Customer Success teams.

The position is based in Chennai and follows UAE business hours. The role may require travel to the UAE or other approved customer locations for discovery, workshops, governance meetings, UAT, go-live or escalation support.

Key Responsibilities

Project Initiation and Governance

Lead formal handover from Sales, reviewing the SOW, scope, assumptions and acceptance criteriaPrepare and maintain the Project Charter, Project Management Plan and RACIEstablish objectives, milestones, governance forums and escalation pathsConduct kickoff meetings and set documentation, reporting and change-control standards

Project Planning And Schedule Management

Prepare and maintain project plans, schedules, milestones and delivery forecastsCoordinate schedules across functional, technical, UAT, Product and customer workstreamsTrack progress against baseline, flag slippage early and maintain the critical pathManage multiple projects by complexity and capacity; escalate resource conflicts

Scope And Change Control

Maintain the approved scope baseline and change-request registerIdentify out-of-scope requests and route them through impact assessment and approvalPrevent informal requests from becoming unapproved commitmentsMaintain traceability to acceptance milestones; escalate scope disputes

RAID And Dependency Management

Own the Risks, Assumptions, Issues and Dependencies log, with an owner, date and status for each itemIdentify dependencies early and track overdue actions and ageing risksEscalate critical risks/issues through governance; maintain the decision log

Customer And Stakeholder Management

Act as the primary governance contact for assigned implementationsRun status meetings, workstream reviews and steering committee updatesCommunicate status,



risks and decisions; facilitate timely customer decisionsManage expectations without unapproved commitments; escalate unresolved concerns

Cross-Functional Delivery Coordination

Coordinate Functional, Technical, Solution Architecture, UAT, Product, Engineering, Support and Customer Success teamsEnsure deliverables and deadlines are clear; resolve cross-functional blockersKeep requirements, design, testing and deployment aligned; run readiness reviews

Project Documentation And Controls

Maintain the project document register (Charter, Plan, RACI, RAID/Decision/Change logs, Status Reports, Steering materials, Acceptance records, Go-Live checklist, Closure Report)Ensure specialist-owned documents are completed by their correct ownersMaintain a complete, auditable project record

Note: Coordinates and governs specialist deliverables but does not independently author or approve requirements, architecture, regulatory interpretations or UAT acceptance.

Requirements And Solution Governance

Coordinate requirement workshops led by the Functional Consultant; ensure requirements are documented and baselinedTrack the Technical Impact Assessment, SDD and Solution Architect approvalEnsure implementation follows approved design; route changes through formal change control

UAT Coordination

Integrate the UAT plan into the project schedule and track prerequisites/dependenciesCoordinate with the Implementation Quality Lead; monitor execution, defects and acceptance risksEscalate defects affecting readiness; ensure formal customer UAT acceptance

Go-Live And Hypercare

Own go-live governance, cutover planning and the formal go/no-go meetingCoordinate production deployment, validation and hypercare meetings/escalationsTrack critical incidents during hypercare and hand off to Support/Product/Engineering

Project Closure And Handover

Confirm deliverables and acceptance criteria are complete; obtain final customer acceptanceClose, transfer or defer outstanding items; complete the Project Closure ReportCoordinate handover to Customer Success and Support, including known issues, open commitments and support arrangements

Commercial And Milestone Support

Track contracted milestones and acceptance evidence; support milestone-invoicing readinessDocument customer-caused delays and maintain evidence for change/extension discussionsEscalate scope, margin or contractual risks; do not negotiate pricing/terms without authorisation

Required Skills And Experience

5–10 years of project management experience in enterprise software, ERP, SaaS or integration implementations.Proven experience managing projects from initiation through production go-live, hypercare and closure.Experience managing API-based integration projects.Experience coordinating ERP or financial-system implementations.Experience with file-based or manual-upload implementation models.Working knowledge of finance, accounting and invoice processes.Experience coordinating customer IT teams, business teams,



implementation partners and software vendors.Strong understanding of project lifecycle, SDLC and delivery governance.Demonstrated experience with project planning, RAID management, change control and executive reporting.Solid stakeholder, negotiation and conflict-management capabilities.Excellent written and verbal communication skills.Strong documentation, reporting and presentation skills.Ability to manage multiple projects according to approved capacity and complexity.Proficiency with Microsoft Excel, PowerPoint, Word, Teams and project-management tools. Willingness to work according to UAE business hours.Willingness and ability to undertake approved business travel, subject to visa, immigration and company requirements.

Preferred Qualifications

Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration or a related discipline.PMP certification.PRINCE2, PMI-ACP, Scrum Master or equivalent certification.Experience with SAP, Oracle, Oracle Fusion, Microsoft Dynamics 365, NetSuite or similar ERP platforms.Experience in e-invoicing, tax technology, regulatory technology or digital-transformation projectsExperience managing UAE or GCC enterprise customersExperience coordinating multiple entities, ERP systems or implementation partners.

Working Hours And Travel The role is based in Chennai and aligned with UAE standard business hours.The Project Manager must be available for planned customer meetings, UAT sessions, production, deployments and go-live activities outside normal working hours when reasonably required and approved.The role may require travel to Dubai, other UAE locations or approved customer sites.Travel may be required for discovery workshops, project recovery, steering meetings, UAT, go-live or other material delivery events.Travel frequency will depend on project needs and should be communicated with reasonable notice where practicable.All travel must follow company approval, expense, security, visa and duty-of-care policiesTravel documents and customer information must be handled securelyEmployment and travel requirements should be confirmed by qualified HR/legal professionals

Key Performance Indicators The Project Manager will be measured on:

Achievement of approved project milestonesOn-time completion of contracted deliverablesForecast accuracy and schedule controlTimely identification and escalation of risks and dependenciesQuality and currency of RAID and decision logsCustomer action and dependency ageingChange requests identified and approved before work beginsSuccessful UAT coordination and authorised customer acceptanceProduction go-live successHypercare stability and timely closureQuality and completeness of project documentationStakeholder satisfactionSuccessful transition to Customer Success and SupportCompliance with Complyance project-governance standardsProtection of approved scope and delivery margin

Role Boundaries The Project Manager is not independently authorised to:

Interpret tax or regulatory requirementsSelect or approve solution architectureCommit Product or Engineering to unapproved changesApprove UAT on behalf of the customerChange contracted scope, pricing or termsApprove specialist-owned documents outside their area of authorityShare customer credentials or sensitive information through unapproved channels

📌 Project Manager – E-Invoicing Implementations (Chennai)
🏢 Complyance
📍 Chennai