Company Description airvincible is a BPO company that combines technology-backed skilled resources with expert supervision and full ownership of client outcomes. The organization focuses on driving client KPIs as its own, delivering simple and effective customer service solutions across diverse industries. By leveraging technical expertise, market insight, automation, and process improvement, airvincible designs solutions aligned with each client’s performance goals.

The company’s services span outbound and inbound call centers, customer care, complaints management, lead generation, collections, onboarding, customer retention, telesales, upselling, cross-selling, and help desk support. Team members work in an environment that emphasizes performance, continuous improvement, and client satisfaction.

Role Description This is a full-time, on-site Product Trainer role based in Indore.

The Product

Trainer is responsible for delivering product training to new and existing team members, ensuring they understand product features, workflows, and use cases relevant to airvincible’s BPO and customer service operations. Day-to-day tasks include designing and updating training materials, conducting classroom and floor-based sessions, creating assessments, and tracking learner progress. The role involves collaborating with operations, quality, and technology teams to identify training needs,



address performance gaps, and maintain consistent product knowledge across the organization.

The Product

Trainer is also expected to gather feedback, analyze training effectiveness, and continuously refine training content and methods to support business KPIs.

Qualifications

- Strong Product Training skills, with experience designing and delivering structured training programs.
- Excellent Presentation Skills and facilitation capabilities for group and one-on-one sessions.
- Solid Analytical Skills to assess training needs, interpret performance data, and measure training impact.
- Effective Communication skills, including clear verbal and written communication suitable for diverse audiences.
- Training & Development experience, including curriculum design, evaluation, and continuous improvement of learning content.
- Prior experience in BPO, customer service, or contact center environments is highly beneficial.
- Ability to work on-site in Indore and collaborate with cross-functional teams.
- Proficiency with common office and presentation tools (e.g., MS Office, slide decks, learning materials).
- Bachelor’s degree in any discipline; specialization in Training, Business, or related fields is an advantage.
- Robust organizational skills, attention to detail, and a learner-focused mindset.

📌 Product Trainer (Indore)
🏢 airvincible
📍 Indore