Job ID: 23915

Meet Our Team:

PegaSystems is seeking Client Success Journey Designers who partner with executives and product/delivery teams to design and realize measurable client outcomes. You will blend strategy, service design, strong negotiation, and storytelling to align stakeholders, shape outcome-led roadmaps, and guide squads from vision to value—ensuring adoption, satisfaction, and sustained impact.

Picture Yourself at Pega:

Pegasystems is seeking Tech Project / Program managers to join our dynamic team of Delivery Leaders at multiple levels.

- Co-design the client success journey—from vision to value —using the blueprints, journey maps, and testable value hypotheses as a Solution Designer.
- Champion Pega Blueprint based Rapid Delivery
- Deliver engagements to agreed client scope, timescales, budget, and quality metrics, as well as assisting clients to achieve the expected ROI.

At Pega, we actively explore and embrace emerging AI capabilities with curiosity, responsibility, and a drive for meaningful innovation. You will work in an environment where AI‑enabled tools are used to enhance learning, improve engineering efficiency, and support better decision‑making across the cloud platform.

We expect engineers to apply critical thinking to all AI‑generated outputs—validating accuracy, quality, and relevance before applying them in production environments. We view AI maturity as a spectrum, progressing from foundational adoption toward more strategic, advocacy‑driven integration, and you will play an active role in that journey.

What You'll Do at Pega:

- Typically be involved in between one and two projects, including Pega, partner, or client-led implementations
- Deliver engagements to agreed client scope, timescales, budget, and quality metrics, as well as assisting clients to achieve the expected ROI
- Drive account hygiene (timely and accurate contractual documentation, Project Status Reports (PSRs), Engagement Status Dashboards (ESDs), forecasts, and A/R collections)
- Act as a trusted advisor to the client on all aspects of Pegasystems engagement, leading communication and providing thought leadership so that the best system possible is implemented
- Advise on Pegasystems’ delivery methodology and how this can be harmonized with a client’s methodology; demonstrate a thorough understanding of Agile, Waterfall, and Scrum approaches to delivery

Who You Are:





- 9-12 years in consulting/professional services with 4+ years leading cross-functional engagements and/or product/program work; proven track record designing client journeys, conflict resolution, stakeholder mediation and landing measurable business outcomes.
- Experience in managing resources in Matrix or non-direct reporting structures
- Knowledge of cloud migration strategies and legacy modernization approaches
- Demonstrated ability to build trusted advisor relationships at multiple organizational levels.
- Executive-caliber written communication; storytelling; ability to simplify complex concepts into crisp narratives.

Practical

Agile experience (Scrum/Kanban); skilled in discovery-to-delivery orchestration and backlog management.

- Certifications (nice to have): PMP(preferred), PSM/CSM, PRINCE2, SAFe POPM/Lean Portfolio, Service Design (e.g., SDN)

What You've Accomplished:

- Translate strategy into action with MVP definitions, outcome-based road maps, and prioritized backlogs tied to OKRs/KPIs.
- Negotiate scope and priorities to protect outcomes while managing constraints; facilitate governance and issue resolution with senior stakeholders.
- Tell the story of value through executive-ready narratives, data-driven visuals, and compelling demonstrations that accelerate decisions and adoption.
- Coach teams on journey-centric delivery and help mature practices, templates, and playbooks that scale success across accounts.
- Identify growth opportunities through realized outcomes, adoption signals, and stakeholder advocacy; contribute to proposals and SoWs.
- Step up to play Scrum Master or a Pega Business Architect role as required

LI-MC3

Pega Offers You:

- A rapidly growing yet well-established business
- The world’s most innovative organizations as reference-able clients
- Analyst acclaimed technology leadership in a massive emerging market
- A fast-paced, exciting, collaborative, and rewarding sales setting within innovative industries

AI in Action – Responsible Use of AI in Recruitment





Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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📌 Principal Project Delivery Consultant (Telangana)
🏢 Pega
📍 Telangana