Visa & Travel Operations Manager

We are seeking an experienced Visa & Travel Operations Manager to oversee visa processing, travel services, ticketing, client management, and day-to-day team operations. The successful candidate will have strong knowledge of visa documentation, travel planning, ticketing systems, customer service, and team leadership.

Key ResponsibilitiesVisa Operations

- Oversee visa application processing for major international destinations.
- Manage Tourist, Student, Work, Business, and other visa applications based on applicable requirements.
- Review and ensure accuracy of client documentation and application files.
- Ensure applications are prepared and submitted according to the relevant embassy, consulate, VFS, immigration authority, or other applicable guidelines.
- Monitor application progress and provide timely updates to clients.
- Stay informed about changes in visa procedures, documentation requirements, and processing guidelines.
- Handle escalated or complex cases and coordinate appropriate solutions.

Travel & Ticketing Operations
- Manage domestic and international travel arrangements and tour packages.
- Oversee flight bookings through online ticketing platforms and/or GDS systems.
- Coordinate hotel reservations, transfers, sightseeing, and itinerary planning.
- Develop travel options based on client requirements, schedules, and budgets.
- Coordinate with airlines, hotels, travel partners, and service providers to ensure smooth bookings.

Team Leadership
- Supervise and coordinate the visa and travel operations team.
- Allocate work, monitor progress,



and support team members in achieving operational and sales objectives.
- Review files and bookings to maintain accuracy and service quality.
- Train and guide team members on visa procedures, documentation, ticketing systems, and customer service.
- Address operational issues and client escalations effectively.

Client Management & Business Development
- Handle client consultations, walk-in inquiries, telephone inquiries, and follow-ups.
- Explain visa procedures, documentation requirements, travel options, and applicable processes clearly.
- Support the team in converting inquiries into bookings and service engagements.
- Maintain professional relationships with existing and prospective clients.
- Support achievement of sales and business development targets.
- Promote customer satisfaction and encourage repeat business.

Reporting & Compliance
- Maintain accurate records of visa applications, bookings, client interactions, and sales activities.
- Prepare operational and performance reports as required.
- Ensure company procedures and applicable visa/travel requirements are followed.
- Maintain confidentiality and accuracy when handling client information and documents.





Qualifications & Experience
- 5+ years of relevant experience in visa processing, immigration services, travel consultancy, ticketing, or related operations.
- Previous experience in a supervisory or managerial role is preferred.
- Strong knowledge of visa application procedures and documentation.
- Experience handling domestic and international travel arrangements.
- Working knowledge of airline ticketing platforms and/or GDS systems.
- Strong customer service, communication, counseling, and sales skills.
- Experience managing, training, or supervising a team.
- Graduate degree or equivalent relevant experience.
- Proficiency in English communication and standard office software.
- Strong organizational, problem-solving, and time-management skills.
- Ability to manage multiple applications, bookings, and client requirements while maintaining attention to detail.

Salary & Benefits
- Competitive salary based on experience and qualifications
- Performance-based incentives/bonuses, where applicable
- Career development and career growth opportunities
- Other benefits in accordance with company policy

Key Skills
- Visa Processing & Documentation
- Travel Consultancy
- Domestic & International Travel
- Flight Ticketing & GDS
- Tour Package Planning
- Team Leadership
- Client Counseling
- Sales & Business Development
- Customer Relationship Management
- Operations Management
- Problem Solving
- Time Management & Organization

Pay: From ₹20,000.00 per month

Work Location: In person

📌 Operations Manager (Jalandhar)
🏢 L’CRIN D’ART
📍 Jalandhar