Compensation : 30k per month (in-hand)

About Us

BeginBird is a next-gen play brand creating imaginative, hands-on learning experiences for kids. We’re blending educational toys, creative content and playful storytelling.

Role Description

This is a full time, on-site Operations Manager role based in Dehradun. The Operations Manager will be responsible for leading and managing operations at BeginBird, including order fulfilment, inventory, logistics, RTO management, customer support and operational reporting. You will work closely with the founders and lead the operations team to ensure that day-to-day operations run smoothly, efficiently and with minimal errors as the business scales.

What You’ll Do

Operations & Team Management

- Lead and manage the day-to-day operations with the team.
- Allocate responsibilities, monitor performance and ensure timely completion of operational tasks.
- Build and improve SOPs and processes across the operations function.
- Identify operational bottlenecks and proactively implement solutions.
- Ensure smooth coordination between warehouse, fulfilment, logistics & customer support.

Order Fulfilment & Logistics

- Oversee daily order processing, fulfilment, packing, labelling & courier handover across all sales channels.
- Manage and monitor orders across Shopify, Amazon, Blinkit and other relevant platforms.
- Track pending, delayed, failed and cancelled orders and ensure timely resolution.
- Monitor courier performance and identify recurring logistics issues.
- Manage RTOs/NDRs, identify patterns and implement measures to reduce RTO rates.

Inventory Management

- Own inventory management across the warehouse and sales channels.
- Ensure accurate stock tracking, reconciliation and regular physical audits.
- Monitor inventory movement and maintain healthy stock levels.
- Coordinate with the team on replenishment and reorder requirements.




- Plan and manage inventory allocation across channels, including Amazon FBA where required.
- Ensure proper storage, organisation and identification of inventory.

Customer Support

- Oversee customer support operations across WhatsApp and other channels.
- Ensure timely resolution of order-related queries, delivery issues, cancellations, replacements and other operational concerns.
- Identify recurring customer issues and work towards fixing the underlying operational problems.

Reporting, Analytics & Process Improvement

- Maintain and review daily/weekly operations reports.
- Track key metrics including dispatches, pending orders, RTOs, NDRs, inventory levels and fulfilment performance.
- Use data to identify operational inefficiencies and recommend improvements.
- Maintain accurate operational records and ensure the team follows defined processes.
- Continuously identify opportunities to improve operational efficiency and reduce errors and costs.
- Build scalable systems and SOPs as BeginBird grows.
- Work closely with the founders to solve operational challenges and improve the overall customer experience.

Who You Are

- 2+ years of experience in operations, e-commerce operations, D2C or logistics.
- Prior experience working with a D2C/e-commerce brand is strongly preferred.
- Hands-on experience with Shopify and Shiprocket is highly preferred.
- Experience managing order fulfilment, inventory, courier operations, RTO/NDR and warehouse operations.
- Experience leading or managing an operations team.
- Strong understanding of how D2C/e-commerce operations work end-to-end.
- Strong Excel / Google Sheets skills and ability to work with operational data.
- Highly organised, detail-oriented and comfortable managing multiple moving parts.
- Strong problem-solving and decision-making skills.
- Good written and verbal communication.
- Comfortable working in a fast-paced startup environment and taking ownership.

📌 Operations Manager (Dehradun)
🏢 BeginBird
📍 Dehradun