Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : Vmware Virtualization Administration

Good to have skills : NA

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

Act as the ongoing interface between the client and the system or application. Responsible for system administration of Microsoft Windows Server environments, VMware virtualization infrastructure, Amazon Web Services (AWS) cloud platform, and Ansible-based automation across a hybrid enterprise estate.

Must Have Skills

Microsoft Windows Server (2012/2016/2019/2022/2025), VMware vSphere / vCenter/VxRail / ESXi, Amazon Web Services (EC2, VPC, IAM, S3), Ansible (Automation & Configuration Management), Hybrid Infrastructure Operations, PowerShell

Job Requirements

Key Responsibilities

Administer Microsoft Windows Server (2012, 2016, 2019, 2022, 2025) including DNS, DHCP, Group Policy, File Services, and Windows Failover Clustering

Manage VMware vSphere infrastructure including ESXi host administration, vCenter Server, vSAN, vMotion, DRS, HA, VxRail, and VM lifecycle management

Administer AWS infrastructure including EC2, VPC, IAM, S3, EBS, AMI management, and AWS Systems Manager for hybrid node management

Develop and maintain Ansible playbooks and roles to automate Windows and Linux configuration management, patching, and provisioning across on-premises and AWS

Manage VMware templates, snapshots, cloning, and resource pool configuration to support efficient VM provisioning

Perform Windows Server patch management using WSUS or Azure Update Manager, coordinated via Ansible

Configure and maintain VMware NSX (basic), distributed virtual switches, port groups, and VLAN tagging

Monitor virtual infrastructure health, VM performance, ESXi resource utilization, and AWS CloudWatch metrics

Automate VM provisioning, decommissioning, and patch workflows using Ansible

Maintain infrastructure documentation, Ansible inventory, VMware topology maps, and operational runbooks

Enterprise Tools & Platforms:

Windows Server: Windows Admin Center, PowerShell DSC, Failover Clustering, Hyper-V

VMware: vSphere Client, vCenter Server, ESXi, vSAN, vMotion, DRS, HA, VMware Tools

AWS: EC2, VPC, IAM, S3, EBS, Systems Manager (SSM), CloudWatch, AWS CLI, AMI, Transit Gateway,



AWS Backup

Ansible: Ansible Core, Ansible Automation Platform (AAP) / AWX, Playbooks, Roles, Ansible Vault, Collections (community.windows, amazon.aws)

Monitoring: vROps (VMware Aria Operations), Networker, Splunk

Patch Management: WSUS, Azure Update Manager, Ansible patch playbooks

Automation: Ansible, PowerShell, AWS CLI, Python, Terraform (basic), VMware PowerCLI

ITSM: ServiceNow

SLA / KPI Ownership

Ensure adherence to SLA/KPI commitments across Windows Server, VMware, AWS, and Ansible automation platforms

Track MTTR (Mean Time to Resolve) and MTTA (Mean Time to Acknowledge) for all infrastructure incidents

Monitor VM availability, ESXi cluster health, patch compliance rates, and AWS resource utilization

Publish service performance reports and contribute to monthly service review decks

Client Facing Responsibilities

Participate in war room calls during major infrastructure incidents affecting virtual or cloud environments

Handle escalation matrix and maintain clear communication with business and technical stakeholders

Provide timely status updates during incidents, maintenance windows, and VM provisioning change events

Participate in governance, service review, CAB, and capacity planning meetings

Coordinate with VMware Support, AWS Support, and Microsoft Premier Support for critical issue resolution

Technical Experience

3 to 5 years of total experience in system administration covering Windows Server, VMware, and AWS in a hybrid environment

Hands-on experience with VMware vSphere administration including vCenter, ESXi, vSAN, vMotion, DRS, and HA

Working knowledge of Windows Server administration including Group Policy, DNS, DHCP, and patch management

Practical experience writing Ansible playbooks for Windows and/or Linux configuration management and automation

Practical experience with AWS EC2, VPC, IAM, and Systems Manager in a production environment

VMware VCP-DCV or VMware vSphere Foundation certification preferred AWS SysOps Administrator Associate and Red Hat Ansible Automation certification a plus





Professional Attributes

Strong communication and stakeholder management skills in a client-facing workplace

Ability to handle critical virtualization and cloud infrastructure incidents under pressure

Flexible to work in a hybrid on-call or 24/7 rotation model as required

Strong analytical mindset with experience troubleshooting across physical, virtual, and cloud layers

Willingness to cross-train across VMware, AWS, and Ansible tooling and adopt IaC practices

Educational Qualification

Bachelor's degree in Computer Science, Information Technology, or a related discipline.15 years full time educationAbout Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Operations Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru