Role Overview The Deputy Manager / Operations Manager will be responsible for overseeing end-to-end operational activities at the Square Raipur Office . The role requires robust leadership, structured execution, and effective cross-functional collaboration to ensure smooth day-to-day operations, operational efficiency, and continuous improvement.

Key Responsibilities

Operational Management

- Oversee and manage the day-to-day operations of the Raipur office.
- Ensure adherence to company policies, SOPs, operational guidelines, and quality standards.
- Monitor operational workflows and identify opportunities for process improvement.
- Coordinate closely with HR, Admin, Finance, Technical, and Sales teams to ensure seamless operations.

Team Leadership
- Lead, mentor, and motivate the operations team to achieve organizational objectives.
- Plan work schedules, allocate responsibilities, and monitor individual and team performance.
- Conduct regular team meetings, performance reviews, and knowledge-sharing sessions.
- Foster a culture of accountability, collaboration, and continuous improvement.

Process Optimization
- Identify operational gaps, bottlenecks, and inefficiencies and implement appropriate corrective measures.
- Drive process improvement and efficiency-enhancement initiatives.
- Support automation and technology-driven initiatives to improve operational effectiveness.
- Track key performance indicators (KPIs) and ensure timely and accurate delivery of operational requirements.

Client Stakeholder Management




- Serve as a key point of contact for operational escalations and ensure timely resolution.
- Maintain strong working relationships with internal stakeholders, vendors, and business partners.
- Coordinate with relevant teams to resolve operational challenges effectively.
- Ensure consistent communication and smooth coordination across functions.

Compliance Reporting
- Ensure adherence to organizational, statutory, legal, and audit requirements.
- Prepare and maintain accurate daily, weekly, and monthly MIS and operational reports .
- Maintain proper operational documentation and records.
- Support internal and external audits and ensure timely closure of audit observations.

Required Qualifications Skills Education Any Graduate.

Experience

- 5-8 years of experience in Operations or similar leadership roles.
- Prior experience managing multi-functional office operations will be an added advantage.

Skills

- Strong leadership and team management capabilities.
- Excellent communication, coordination, and interpersonal skills.
- Proficiency in MS Excel, PowerPoint, and Word .
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities and work effectively under pressure.
- Strong organizational and execution skills.

Key Competencies
- Process-oriented approach
- Decision-making problem-solving
- Time management
- Attention to detail
- People management
- Stakeholder management
- Planning execution
- Operational ownership

This job is provided by Shine.com

📌 Operation Manager (Hyderabad)
🏢 Square Business Services
📍 Hyderabad