Details

Network Management L2

Category: IT Support

Qualification: B Tech / BE or equivalent. MCSE, ITIL

Experience: 5 - 8 Years

Location: Mumbai Bandra Kurla

Duties and Responsibilities

Key Skills

- Hands-on experience with Cisco Wireless, Cisco Prime, Cisco ISE, and Software-Defined Access (SDA)
- Solid understanding of BGP, OSPF, EIGRP, QoS, and MPLS
- Proficient with Catalyst switches and ASR/ISR routers
- Skilled in using Microsoft Visio, MS Office, and IT ticketing tools

Work Environment

- 24/7 operational support
- 6 working days per week with a rotating weekly off

Job Responsibilities Network Administration & Management:

- Configure and manage routers, switches, firewalls, WLAN, and Cisco ISE
- Maintain firmware, perform backups,



and ensure device health and compliance
- Troubleshoot LAN/WAN issues, outages, and user connectivity problems
- Monitor network performance and capacity; generate regular reports

Operations & Coordination

- Manage incidents, changes, and problems in alignment with ITIL practices
- Coordinate with ISPs, vendors, and internal teams for timely issue resolution
- Maintain up-to-date SOPs, audit logs, and technical knowledge base
- Lead disaster recovery drills and drive continuous improvement initiatives

📌 Network Management (Kurla)
🏢 CTDI India
📍 Kurla