Job Description
Head of Design — India Excellence Centre
Location: India | Reports to: COO | Function: Design & Creative
Team
30 designers today, structured under ~4 Design Leads reporting into this role
Scale Target
~30 → ~100 designers over the next 4 years
Volume
~600 designs/month at full run rate
Experience
Proven leadership and people-management track record; hands-on design portfolio a plus, not a hard requirement
The Role
This is a new role, created to give the design department the leadership and structure its growth has outgrown. The department has real capability, but outcomes today are person-dependent: there's no single design process, accountability for valuable, sellable design doesn't consistently sit with the design team, and current managers can run an established process but still need supervision to do it well. That gap pulls C-suite time into deal conversion and project execution that shouldn't need them.
We're looking for someone to own the department end to end — not primarily as its best designer, but as the person who builds the process,



trains and develops the ~4 Leads and their teams, and puts a scalable structure under a department that needs to roughly triple in size over the next four years. Creative judgment matters — you'll direct and elevate design — but the Leads carry the craft; you carry the system.
What Success Looks Like (6–12 Months)
A self-running design department: process and people framework in place, with clear ownership of who does what.
Capability gaps closed through active training
One design process in place and actually followed — covering all project types, with visibility to sales and estimation throughout
Workflow managed for measurable improvement in both quality and speed.
The team operating against a set scorecard of KPIs — driving more volume and a higher conversion rate on high-value designs.
What You'll Actually Be Doing
Building the Process
Design, own and continuously improve a single design process
Build in th

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