Company Description Equitas Small Finance Bank is a community-focused financial institution committed to enabling individuals, families, and businesses in achieving their financial goals through seamless banking services. The bank is an active participant in the communities where it operates and maintains a robust philanthropic focus, reinforcing its responsibility as a good neighbor. Equitas is dedicated to a legacy of giving back and fostering inclusive growth.

The organization aims to change how banking is imagined, delivered, and experienced, with fairness and transparency as its core values. Team members are encouraged to contribute to a purpose-driven culture that balances performance with social impact.

Role Description The Location Head is responsible for overseeing branch operations and business performance for the Bengaluru location in a full-time, on-site capacity. This role includes managing and mentoring branch teams, driving customer acquisition and retention, and ensuring high standards of service delivery.

The Location

Head will monitor operational efficiency, compliance with regulatory and internal policies, and achievement of sales and revenue targets. Daily responsibilities include reviewing branch performance metrics, resolving escalated customer issues, coordinating local marketing and outreach initiatives, and maintaining strong relationships with key customers and community stakeholders.



The role also requires close collaboration with regional and corporate teams to implement strategic initiatives and maintain alignment with the bank’s values of fairness, transparency, and community impact.

Qualifications

- Proven experience in branch or location management within banking or financial services, with strong skills in team leadership, performance management, and stakeholder engagement.
- Solid knowledge of retail banking products, small finance banking operations, risk management, and regulatory compliance relevant to the Indian banking sector.
- Strong customer service orientation, with the ability to handle complex customer issues, drive customer-centric processes, and maintain high service quality standards.
- Competence in business development, local market analysis, and implementing sales strategies to achieve growth and profitability targets.
- Excellent communication, interpersonal, and negotiation skills, with the ability to collaborate effectively across levels and functions.
- Comfort with data-driven decision-making, including the use of MIS reports and basic analytical tools to track performance and identify improvement areas.
- Bachelor’s degree in finance, business, commerce, or a related field; a postgraduate qualification or professional certification in banking or management is an advantage.
- Demonstrated alignment with values of fairness, transparency, and community engagement, and the ability to represent the bank positively in local community initiatives.

📌 Location Head (Bengaluru)
🏢 equitas small finance bank
📍 Bengaluru