Job Title: Customer Care Support – Voice Process
Work Location: Malad – Main Office
Salary: Up to ₹4.5 LPA
Additional Benefits: Attractive Incentives (as per process policy)
Shift Timing: 24/7 with 2 rotational week offs
Notice: Need Only Immediate Joiners with at least 6 months of experience in Customer Care support
About the Role
We are hiring Customer Care Support Executives - Voice Process. This role involves assisting customers with account, transaction, payment, and service-related queries, while ensuring a smooth and secure customer experience. Candidates with prior experience in customer service or banking will be given preference.
Key Responsibilities
- Handle inbound and outbound voice calls customers.
- Assist customers with account issues, transaction concerns, payment troubleshooting, and general support.
- Provide transparent, professional, and customer‑friendly communication.




- Resolve queries efficiently while maintaining Pay Pal compliance and quality standards.
- Document customer interactions accurately in the system.
- Ensure high levels of customer satisfaction (CSAT) and low error rates.
Eligibility Criteria
- Education: Graduates or Undergraduates.
- Experience: Minimum 1 year of experience in Customer Service, preferably in Banking or Customer Support domains.
- AMCAT Requirement: B2 level | Minimum Score: 65
- Excellent verbal communication skills (English).
- Ability to handle customer interactions with patience, empathy, and professionalism.
Compensation & Benefits
- Salary: Up to ₹4.5 LPA
- Attractive Incentives based on performance.
- Opportunity to work with a globally reputed digital payments brand.
Regards,
Charlie HR
vemu.raj@

📌 Customer support executive (Mumbai)
🏢 Anonymous
📍 Mumbai