Mission Brief:

Reinvent Physical Retail at India’s Largest Eyewear Company
This is a high-impact leadership role focused on owning and transforming Lenskart’s entire offline retail ecosystem - 2,000+ stores, 10,000+ frontline team members, and a network that serves over millions of customers across India, Singapore, the Middle East, Japan, and the US. You will be the single architect responsible for how physical retail performs, scales, and evolves at South Asia’s largest eyewear company.

Your mission is to bridge the gap between cutting-edge retail technology and exponential offline growth. You will be building the system that ensures every Lenskart store delivers a world-class, AI-enhanced customer experience — while driving revenue with relentless operational discipline. Lenskart is not just selling eyewear — we are building the future of retail, and you will lead it from the front.

? Core Mandate: Revenue, Operations & AI-Powered Retail Transformation

1. P&L; Ownership & Revenue Growth (The Business Builder's Focus)

Revenue Architect:



Own the end-to-end P&L; for the offline retail vertical, driving top-line revenue, margin expansion, and store-level profitability across 2,000+ company-owned and franchise stores.

Data-Driven Performance Engine: Build a robust performance management framework powered by real-time dashboards and AI-driven analytics — tracking footfall conversion, ATV, ABS, NPS, repeat rate, and store-level profitability to drive decisions at speed.

Turnaround Intelligence: Leverage predictive analytics and AI-powered diagnostic tools to identify underperforming stores, diagnose root causes before they escalate, and implement rapid turnaround plans that move the needle in weeks, not quarters.

Operational Excellence at Scale: Establish and drive best-in-class retail operating standards — from store opening/closing SOPs to AI-optimized visual merchandising, smart inventory management, and automated customer service protocols.

2. Customer Experi

📌 Retail Ops Leader (Gurugram)
🏢 Lenskart.com
📍 Gurugram