Job Summary The Junior Engineer (Technical Support) will be responsible for providing technical assistance across a wide range of web and IT projects and dedicated technical support to clients using WordPress-based platforms as well as other platforms, tools, and custom applications. The role requires a strong understanding of WordPress websites, themes, and plugin configuration to effectively troubleshoot and resolve issues related to functionality, performance, and system integration. The ideal candidate should possess strong problem-solving skills, the ability to manage multiple technical tasks, and the flexibility to work on wide-ranging project requirements including bulk operational tasks such as mass account creation, system configuration, and technical data management.

The role requires a blend of technical knowledge, analytical thinking, and excellent communication skills to ensure smooth workflow.

Key Responsibilities i. Client Support

· Acts as the primary point of contact for clients experiencing issues with WordPress websites and web applications, providing timely and effective solutions.

· Provide technical support for internal teams and external clients across multiple projects.

· Support operational tasks such as account setup, permissions management, system configuration, and cross-platform troubleshooting.

ii. Troubleshooting & Issue Resolution

· Diagnose and resolve issues related to websites, applications, hosting, integrations, performance, and system functionality.

· Develop long-term solutions to prevent recurring problems.

· Troubleshoot WordPress themes, plugins, databases, and UI issues when needed.

iii. Technical Operations & Project Support





· Assist with bulk technical tasks such as mass account creation, data uploads, system updates, and automation support.

· Support the configuration and maintenance of various tech tools/platforms used in projects.

· Follow standard operating procedures (SOPs) for security, quality, and reliability.

iv. Web Application Development

· Assist with development, maintenance, and configuration of WordPress sites and other web applications, , focusing on reliable functionality and improved user experience.

· Work with front-end and back-end technologies where required (HTML, CSS, JS, PHP, APIs, etc.).

· Support integrations with third-party tools, APIs, plugins, and internal systems..

v. Collaboration

· Work closely with web developers, designers, and internal teams to escalate unresolved issues and implement fixes.

· Coordinate with team leads for smooth project execution and timely resolution of client concerns.

vi. Documentation

· Create and maintain comprehensive documentation of technical procedures, troubleshooting steps and common solutions for WordPress issues.

· Update internal knowledge bases and SOPs regularly.

vii. Testing and Quality Assurance

· Assist in testing websites, applications, and system functionalities to ensure performance, responsiveness, and security.





· Collaborate with development, QA, and infrastructure teams to resolve escalated issues efficiently.

· Report bugs and verify fixes in collaboration with developers and QA teams.

viii. Client Communication

· Provide transparent and concise technical support through email and phone, ensuring client satisfaction.

ix. Training and Guidance

· Guide clients and internal users on best practices, platform usage, and general web maintenance techniques.

x. Reporting & compliance

· Provide regular reports on support tickets, issue trends, and project progress.

· Ensure compliance with IT security policies, data privacy standards, and internal protocols.

Requirements Skills and Qualification

· BTech / BCA

· 1 years of experience as a Technical Support Engineer or in a similar role focused on WordPress development.

· Experience handling operational technical tasks (e.g., account creation, bulk operations, configuration management).

· Strong understanding of WordPress, including theme and plugin development, customization and troubleshooting.

· Experience with HTML, CSS, JavaScript, and PHP with an understanding of how they integrate within WordPress.

· Familiarity with MySQL or similar databases including basic SQL skills for troubleshooting data-related issues.

· Strong analytical and troubleshooting skills with a commitment to providing high-quality client support.

· Excellent verbal and written communication skills with the ability to convey complex technical information in an understandable manner.

Job Type: Full-time

Work Location: In person

📌 Junior Engineer (Technical Support) (Poojapura)
🏢 CORETECH INFOSYSTEMS
📍 Poojapura