Application support Level 2.5 & Level 3

Team: Application Support & Maintenance

Location: Preference is Bangalore/Hyderabad

Experience: 4-6 years

Overview

We are seeking 4-6 years experience and skilled in application support as level 2 or level 3 in investment banking domain with deep understanding of functionalities of the applications supported and expertise Java and SQL query writing. This position will involve working closely with cross-functional teams, developers and businesses to identify, trouble shoot and fix issues in production within the SLA applicable.

Key Requirements App support level 2.5 (Java/J2EE & SQL):

- Strong technical background & hands-on experience in Java/J2EE code analysis & debugging
- Strong hands-on experience in writing SQL queries from intermediate to advanced complexity.
- Basic knowledge of Unix/Linux commands
- Knowledge & experience in any ITSM tools (ServiceNow, Remedy etc.)
- Knowledge & experience in Incident & problem management
- Experience of handling high support volume
- Good communication skills (both written and verbal)
- Flexibility with shift timings (India shift hours between 6AM to 10 PM) support on weekends & holidays (Rotational)
- Willingness to learn and work in-house programming
- Flexibility to work in remote/Hybrid/complete WFO models

Key Requirements App support level 3:
- Strong technical background & hands-on programming experience in Java/J2EE programming




- Strong technical background & hands-on experience in Java/J2EE code analysis & debugging
- Strong hands-on experience in writing SQL queries from intermediate to advanced complexity.
- Basic knowledge of Unix/Linux commands
- Knowledge of any ITSM tools (ServiceNow, Remedy etc.)
- Knowledge of Incident & problem management
- Knowledge of code check-in/checkout & code deployment
- Experience of handling high support volume
- Knowledge of versioning tools (Git, GitHub etc.)
- Positive communication skills (both written and verbal)
- Flexibility with shift timings (India shift hours between 6AM to 10 PM) support on weekends & holidays (Rotational)
- Willingness to learn and work in-house programming
- Flexibility to work in remote/Hybrid/complete WFO models

Nice to have:
- Experience in Banking Domain
- Experience of working in transformation activities

Responsibilities:
- Provide rotational shift based technical app support across Unix/Linux/SQL/Java meeting the SLA
- Troubleshoot, analyze and resolve Unix/Linux/SQL/Java related issues
- Daily incident and problem management activities meeting the SLA
- Identify opportunities for automation in BAU support work
- Work closely with cross functional teams, development team and business and IT Infrastructure teams to address BAU production issues.
- Create, maintain, and update detailed documentatRole & responsibilities

Preferred candidate profile

📌 java application support (Bengaluru)
🏢 Pi Square Technologies
📍 Bengaluru