Job Title: Java Developer with DevOps

About the Company:

Our client is a leading IT Technology & Services Management MNC, committed to providing state-of-the-art IT solutions to a wide range of internal and external clients. They are dedicated to driving digital innovations in the insurance sector and are associated with a major insurance group in Germany and Europe. Operating in 26 countries globally, with a strong focus on Europe and Asia, the group offers a comprehensive suite of insurances, pensions, investments, and services utilizing advanced technologies such as Cloud, Digital, Robotics Automation, IoT, Voice Recognition, and Big Data science.

Location:

Hiranandani Garden, Powai. We welcome candidates who are open to relocating to Mumbai.

Experience:

5-8 years

Requirements

Role & Responsibilities:

- Incident / Problem / Change / Service Request management

- Service Level Management and Reporting

- Extraordinary communication and coordination skills

- Solid analytical skills

- Steering and constantly improving the most efficient run model for IT applications

- Taking responsibility for stable operations based on Service Management guidelines according to ITIL

- Having in-depth knowledge and operational experience in setting up and further design service standards and processes as well as with the industrialization of global services

- Collaborating and coordinating with AMS and other IT units as well as (business) stakeholders across different sections on a global level

- Monitoring services according to Company, IT- and ‘Application Managed Services’ standards

- Ensuring that products in your responsibility fulfil global IT Compliance, Security as well as Service Management standards.





- Establishing and maintaining operational methodologies and processes in assigned area of responsibility and review them regularly for effectiveness and efficiency.

- Acting as a multiplier and coach in the ‘Application Managed Services’ community of Service Managers and Application Support Specialists regarding standards and processes

- Managing external service providers according to outsourcing contracts incl. continuous service improvements across all ITIL disciplines in line with mandatory Munich REs and AMS standards

- Reporting and measuring external Service Provider Deliverables with Munich RE internal tool landscape according to Service Level (SLA) and Key Performance Indicators (KPIs)

Technical Skills:

- University degree in a technical discipline or IT-related education with several years of professional working experience

- Deep experience in IT Service Management and in managing of global distributed teams.

- Good experience in provider management of outsourced services with off-, near- and onshore delivery across all ITIL disciplines incl. wide reporting and monitoring skills

- Sound knowledge of our reinsurance IT application portfolio incl. IT application landscape

- Preferably basic knowledge of SAP, .Net and Microsoft application development methodologies, application lifecycle and (Azure) cloud management

- Pronounced analytical, conceptual and planning skills as well as ability to work independently and practically

- Knowledge of hybrid cloud architectures - especially based on IaaS and PaaS services

- Excellent command of English and German

- Team player and clear customer focus, open to establish new ways of working

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📌 IT Service Manager // Mumbai // Exp:5 - 8 years
🏢 2COMs
📍 Mumbai