Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible,



all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are looking for a highly skilled Senior Analyst – Order Management to join our energetic team. In this role, you will be responsible for ensuring accurate and effective order processing and contract management while collaborating with cross-functional teams to support business operations. In addition, you will get an opportunity to work on various transformation projects focused on process simplification, enhancement and automation.

Key Responsibilities

Process and manage customer orders by drafting contracts, ensuring accuracy and compliance with company policies.
Work closely with Sales, Finance, and other Internal teams to resolve order-related issues and improve workflows.
Maintain meticulous attention to contract details, ensuring alignment with billing policies.
Analyze order management proce

📌 Senior Analyst (Chennai)
🏢 FreshWorks
📍 Chennai