Project Role : Infra Tech Support Practitioner

Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills : Change Management

Valuable to have skills : Infrastructure Service Management

Minimum 5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing and supporting various systems and software products across multiple platforms, ensuring smooth operation within established processes. The practitioner addresses hardware and software issues at the operating system level, covering servers, networks, and specific software solutions.

Tasks include performing initial and intermediate troubleshooting, both remotely and onsite, to maintain service reliability and efficiency throughout the day.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.




- Coordinate with cross-functional groups to ensure seamless service delivery and incident resolution.
- Monitor system performance and proactively identify areas for improvement to minimize downtime.
- Support junior team members by providing guidance and knowledge sharing to enhance team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Change Management.
- Good To Have Skills: Experience with Infrastructure Service Management.
- Strong understanding of change control processes and their impact on IT service continuity.
- Ability to analyze and resolve technical issues related to operating systems, servers, and network components.
- Experience in managing incident and problem management workflows within IT operations.
- Familiarity with service management frameworks and best practices to support infrastructure stability.

Additional Information

- The candidate should have minimum 5 years of experience in Change Management.
- This position is based at our BDC7A - SEZ office.
- A 15 years full time education is required.

15 years full time educationAbout Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core,



optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru