Who we are

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We are Team FedEx and we are 500,000+ people robust around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job. Here, you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.

Our Values

We take pride in being a people-first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.

With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

Awards

- FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001
- Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023

Job Expectation

Wellness & Specialized Benefits Expertise

- Operational Governance: Oversee day-to-day administrative operations for core time-off programs,



including policy updates, complex time off transaction processing, time off accrual adjustments, and localized compliance validations. Handle any required compliance notifications due to time off program regulatory or company policy changes. Ensure proper internal controls are established (dependencies on Workday/timekeeping systems).
- High-Touch Support: Handle employee inquiries when not resolved at Tier 1, driving swift and empathetic ticket resolution.
- Program Administration: Direct the administration and evaluation of specialized benefit portfolios, such as but not limited to, Tuition Reimbursement (appeals management), Scholarship Programs, Adoption Assistance programs, etc.
- Data-Driven Insights: Analyze wellness and time off program utilization data to identify trends, evaluate strategy effectiveness, and present actionable recommendations to leadership.

Leave Administration Expertise

- Escalation & Case Management: Govern the intake and resolution of leave inquiries (via ServiceNow), establishing clear protocols for when cases require escalation to the Center of Expertise (COE). Manage the routine oversight of leave cases, knowing when to hand off to COE for consultation services or complex case handling.
- Compliance & Policy Alignment: Actively monitor evolving local, regional,



and national leave laws to ensure global policies and practices remain fully compliant. Partner in updating online training and other supporting materials, policies, SharePoint sites (LOA and Purple Gateway), and workflows to align with policy changes.
- Transaction & Payroll Accuracy: Oversee leave-related transactions (including termination reviews) and ensure the execution of specialized leave payments (e.g., Military Leave, Paid Parental Leave, etc.).
- Vendor & Process Optimization: Collaborate with COE and Managed Service Provider (MSP) to evaluate and re-engineer workflows as needed to standardize operational processes.
- Financial Stewardship: Manage invoice administration, ensuring accurate vendor auditing and timely payment initiation.

Our Commitment to Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities

📌 Human Resources Service Center Manager (Hyderabad)
🏢 FedEx ACC
📍 Hyderabad