- Responsible to monitor HK staff punctuality through attendance/leave registers, appearance, and standard of performance.
- Responsible to ensure adherence to the policies & procedures, goals and mission of the Multiplex 3. Responsible to provide courteous service to customers and respond promptly to customer enquiries, complaints and requests.
- Responsible to check all public areas, gardens including toilets making sure they are in good condition.
- Responsible to report defects to maintenance and to make sure repairs are carried out.
- Recommends changes as necessary to increase efficiency levels minimizing time required for cleaning auditorium at the end of each show.
- Responsible to ensure that all housekeeping staff is trained for all fire and safety regulations.
- Responsible to handle lost and found services and keep records according to procedure.
- Ensure compliance with all legal / statutory requirements in connection with Cinemas.
- Maintain minimum stock levels of all items and participates in inventories on weekly basis.
- To Work in a team setting - with total hands on approach.
- Responsible to maintain cleanliness and tidiness when cleaning all areas.
- Responsible to maintain the hospitality spirit at all times when dealing with customers and colleagues.
- Responsible to take shift duties as instructed by the Mgr AM - HK.
- Responsible to keep tight control of all keys and ensure that all keys are signed in and out in the logbook.
- Responsible to personally supervise auditorium cleaning at the end of each show.
- Responsible to conduct the appraisal process of colleagues.
- Responsible to sanction leave request and grant permissions.
- Responsible for the recruitment process.
- Responsible for the planning and implementing the duty roster.
- Supervise housekeeping functions in the lobby area, rest rooms, auditoriums, and administrative offices.