- Attend to resident queries, complaints, and service requests through various communication channels.
- Log and track all complaints and requests in the help desk/CRM system.
- Coordinate with engineering, housekeeping, security, and other service teams for timely resolution of issues.
- Monitor pending requests and ensure closure within defined service timelines.
- Keep residents updated on the status of their complaints and service requests.
- Escalate unresolved or critical issues to the Facility Manager as required.
- Maintain accurate records of complaints, resolutions, and follow-up actions.
- Assist residents with move-in, move-out, and other operational processes as applicable.
- Prepare daily, weekly, and monthly reports on complaint management and service performance.
- Support resident engagement initiatives and ensure a high standard of customer service.
- Ensure compliance with company policies, service standards, and safety procedures.
- Coordinate with vendors and internal stakeholders to facilitate smooth facility operations.

📌 Help Desk Executive (Pune)
🏢 Lodha Developers
📍 Pune