Hiring

Head IP Incident

Management for one of the largest Telecom Company at Hyderabad !!

Our client is a British multinational telecommunications company

Designation : Head IP Incident

Management

Job Role:

- Responsible to maintain PAN India IP Network under Incident

Management activities of all the circles.

- Manage 24X7 INM Shift operations to handle P1 till P5

Network incidents effectively.

- Working on Repetitive Fault Analysis, deriving Problem

Management scope.

- Suggesting and implementing IP network design changes to achieve network resiliency.

- Monitoring IP Network Performance and maintaining Key IP

KPIs as pre SLA.

- Maintaining database of IP Network Topology and Critical

WAN/NNI link detail including transmission detail.

- Ensure 100% adherence to INM process, ISO 20K & ISO 27K certifications.

- Provide Necessary support to Vendor teams during consolidation project.

- Continuous focus towards process improvement through automation implementation.

- Build the most effective team by :

- Enhancing Employee Engagement.

- Skill building.

- Cross domain knowledge sharing.

- Goals settings and reviews along with feedback.

- HSW awareness and regular programs.

Requirements

Competencies:





- Overall 15+ years of experience in managing telecom networks.

- Minimum 5 years of proficient experience in IP domain.

- Minimum 5 years of experience in Telecom service domain like

RAN & CORE (expected).

- Must have strong competence level and hands-on experience of

IP MPLS technology and IP protocol like BGP, OSPF, ISIS, VPN.

- Experience in handing various IP equipment like Routers,

Switches, and Firewalls.

- Should have experience in managing various vendor platform in IP domain like Cisco, Nokia, Huawei Juniper.

- Must be having certification on Cisco/Juniper like

CCNA/CCNP/JNCIA/JANCIP or any equivalent industrial standard certification on

IP domain.

- Should have knowledge of handling NMS of IP network like

Nokia SAM server, Huawei U2000.

- Strong Understanding & knowledge in network troubleshooting,

configuration management and system integration.

Technical Qualification:

- Masters/Bachelors in Engg (E&TC; Preferred).

- IP-MPLS, IP protocol (BGP, ISIS, OSPF, MPLS), Quality of services, 2G/3G/4G technology, SDN and NFV platforms.

- Industry standard certifications such as

CCNA/CCNP/JNCIA/JNCIP/JNCIA.

- Should have knowledge of ITIL process

📌 Head IP Incident Management (Hyderabad)
🏢 2COMs
📍 Hyderabad