Role & responsibilities

- Welcoming and guiding customers as needed.

- Delivering exceptional customer service by addressing inquiries, grievances, and needs, providing upscale real-time responses and resolutions.

- Maintaining high service standards as per OneVasco & Partner guidelines.

- Collaborating closely with various stakeholders, including Vasco, VAC Operations and Enabling units, to resolve customer feedback.

- Handling grievances, appreciations, and suggestions, sharing them for best practice enhancement.

- Intervening to address any dissatisfaction expressed by customers regarding their submissions.

- Ensuring Lounge upkeep, hygiene and SOP guidelines are adhered to

- Handholding and guiding customers during their Visa journey

Should convey the information in a transparent and a concise manner and be open to listen and understand the communications passed across by Customers

Preferred candidate profile

📌 Guest Relation Executive (Mumbai)
🏢 VFS Global
📍 Mumbai