Position: Floor Manager -Arcade Department: Arcade / PLaY Pixel About PLaY ARENA: PLaY Arena is an innovative Adventure & Sports complex spread across 6 acres on Sarjapur Road. It offers a wide range of activities for guests of all ages, including PLaY Juniors, PLaY Studio, PLaY Pixel (Arcade Zone), PLaY Union, a fully equipped kitchen, and upcoming hospitality facilities.

KEY ROLES & RESPONSIBILITIES

1. Team & Staff Management :

- Manage and supervise the Arcade Floor team, including Crew Members and other operational staff.
- Coordinate with HR for recruitment and onboarding of new team members.
- Train employees on arcade operations, customer service, safety procedures, game handling, and company policies.
- Prepare staff schedules and ensure adequate manpower coverage during weekends, holidays, and peak hours.
- Monitor employee attendance, grooming, discipline, productivity, and overall performance.
- Conduct regular team briefings and provide guidance and feedback to team members.
- Promote teamwork, accountability, and a positive working environment.

2. Arcade Floor Operations:

- Ensure the smooth day-to-day functioning of all arcade games, machines, attractions, and related facilities.
- Monitor the Arcade Floor throughout the operating hours and ensure games are operational and properly attended.
- Ensure opening and closing procedures are completed as per company standards.
- Coordinate with the Technical/Maintenance team for machine breakdowns, repairs, and preventive maintenance.
- Monitor machine downtime and ensure issues are resolved promptly.
- Ensure the Arcade Floor remains clean, organized, safe and guest-ready at all times.

3. Customer Experience & Service:

- Ensure a high standard of customer service across the Arcade Floor.
- Welcome and assist guests and provide information regarding available games, packages, offers, and procedures.
- Handle customer queries, complaints, and service issues professionally and promptly.
- Interact with guests to understand their feedback and identify opportunities to improve the overall arcade experience.
- Ensure employees maintain professional behavior and positive interaction with customers.

4. Game & Equipment Management:

- Conduct regular checks of arcade machines and equipment to ensure proper functioning.
- Coordinate with the Technical team for machine faults, breakdowns, and maintenance requirements.
- Monitor the condition of gaming equipment and report recurring technical issues to management.




- Ensure proper handling and usage of arcade equipment by staff and customers.
- Maintain records of equipment issues, repairs, and downtime.
- Ensure gaming areas are properly arranged and operational throughout the day.

5. Safety & Risk Management:

- Ensure all Arcade Floor activities comply with established safety standards.
- Conduct regular safety checks of the gaming area and equipment.
- Identify potential hazards and take immediate corrective action.
- Ensure emergency procedures are clearly understood by the team.
- Report and document any incidents, accidents, or safety concerns.
- Coordinate with relevant departments during emergencies and ensure appropriate corrective measures are implemented.

6. Revenue & Sales Support:

- Monitor Arcade Floor revenue, game utilization, customer footfall, and overall business performance.
- Ensure proper implementation of arcade packages, offers, promotions, and campaigns.
- Coordinate with the Sales/Front Office team for group bookings, birthday parties, corporate events, and special events.
- Identify opportunities to increase customer engagement and revenue.
- Monitor wastage, operational costs, and consumables to support cost-effective operations.

7. Daily Briefings & Shift Management:

- Conduct daily pre-shift briefings with the Arcade team.
- Communicate daily targets, bookings, special events, promotions, operational updates, and responsibilities.
- Allocate duties to team members based on operational requirements.
- Address immediate operational concerns before the start of each shift.
- Conduct regular feedback sessions and communicate areas of improvement to the team.

8. Inventory & Consumable Management:

- Monitor inventory of arcade-related supplies, consumables, and operational
- materials. - Ensure adequate stock availability and timely replenishment.
- Maintain proper records of inventory usage.
- Coordinate with the Stores/Warehouse team for material requirements.
- Minimize wastage and ensure responsible utilization of company resources.

9. Administrative & Reporting Responsibilities:

- Maintain accurate records related to staff schedules, attendance,



machine issues, incidents, customer complaints, and operational activities.
- Prepare daily/weekly operational report as required.
- Track machine downtime and maintenance-related issues.
- Share regular updates on Arcade Floor performance with senior management.
- Monitor customer feedback and prepare action plans for recurring concerns.
- Ensure all operational documentation is maintained properly.

10. Events & Group Bookings:

- Coordinate with Sales and other departments for birthday parties, corporate events, school groups, and other special bookings.
- Ensure sufficient manpower and operational readiness for group events.
- Coordinate game allocation, guest movement, and floor activities during events.
- Ensure the event experience is smooth, safe, and customer-friendly.
- Conduct post-event feedback and identify areas for improvement.

EXPERIENCE:

- 2–3 years of experience in a Floor Manager, Arcade Manager, Entertainment Manager, Recreation Manager,
- Hospitality, or similar supervisory/managerial role.
- Experience in arcade, gaming, amusement, entertainment,
- hospitality, or recreation operations will be preferred. Experience in staff management, customer service, event
- coordination, and daily operations is desirable.

LANGUAGES English: Proficiency required.

Hindi: Preferred.

Kannada: Preferred.

ADDITIONAL REQUIREMENTS:

- Ability to work in a fast-paced and customer-facing environment.
- Strong flexibility to work during weekends,public holidays, peak seasons, and special events.
- Ability to stand and move around the Arcade Floor for extended
- periods.
- Valuable grooming and professional appearance.
- High level of responsibility, ownership, and accountability.
- Willingness to work in rotational shifts as per business requirements.

KEY PERFORMANCE AREAS (KPIS):

- Arcade Floor operational efficiency.
- Customer satisfaction and complaint resolution.
- Machine availability and reduced downtime.
- Team productivity and attendance.
- Safety and compliance.
- Revenue and utilization performance.
- Inventory control and reduction of wastage.
- Successful execution of events and group bookings.
- Cleanliness, grooming, and overall floor standards.

Important Note: Interested Candidates can share resumes to [email protected] Pay: ₹70,000.00 - ₹80,000.00 per month

Benefits

- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Floor Manager (Bengaluru)
🏢 Play Arena
📍 Bengaluru