Details

Field Engineer DC

Category: IT Support

Qualification: Any Graduate

Experience: 2+ Years

Location: Pan India

Duties and Responsibilities

Key Skills

- Basic knowledge of PCs, printers, and networking equipment

- Ability to coordinate with helpdesk, vendors, and logistics teams

- Capable of handling Preventive Maintenance (PM) and IMAC activities

- Proficient in reporting, asset tagging, and inventory checks

- Willingness to travel frequently (50%–70%) across assigned store locations

- Must own a two-wheeler (bike) for store visits

- Good communication and coordination skills

Work Workplace

- 24x7 support based on roster

- No fixed Saturday/Sunday or holiday offs

- Work on National Holidays (eligible for double pay)

- Comp offs for working on Public Holidays

Job Responsibilities

On-Site IT Support & Coordination:

- Visit and provide support to multiple Reliance Retail outlets

- Perform initial physical inventory verification, asset tagging,



and submit reports

- Coordinate with Retail Helpdesk for ticket handling, issue resolution, and call closures

- Escalate vendor-related issues as required through the proper channel

Technical Maintenance & Rollouts

- Perform Preventive Maintenance (PM) at store locations

- Conduct IMAC (Install, Move, Add, Change) and rollout activities

- Support on hardware installations, replacements, and troubleshooting

- Ensure task signoffs from Store Manager, State IT team, and submit final reports

Coordination & Logistics

- Coordinate with Regional Coordinators for task scheduling and daily reporting

- Liaise with MSL Logistics for spare parts availability and delivery

- Monitor ongoing activities and maintain a structured approach to issue handling

📌 Field Engineer DC (Panna)
🏢 CTDI India
📍 Panna