Details

Desktop Support Engineer

Category: IT Support

Qualification: B Tech / BE or equivalent. MCSE, ITIL

Experience: 1 to 3 Years

Location: Mumbai Bandra Kurla

Duties and Responsibilities

Key Skills & Qualifications

- B.Tech / B.E or equivalent qualification
- Certifications preferred: MCSE, ITIL, hardware/software certifications
- Strong troubleshooting and communication skills
- Proficient with Windows/macOS, MS Office, and basic networking (LAN, DHCP)
- Understanding of VIP-level service standards and urgency

Working Hours

- 24/7 work environment
- 6 days a week with rotational weekly off

Job Responsibilities

- Provide end-user support for desktops, laptops (Windows/macOS), tablets, and mobile devices
- Troubleshoot issues related to hardware, software, networks (LAN/DHCP), and printers
- Install, configure, and update operating systems, applications, and security patches
- Maintain VIP user profiles, update device inventory, and contribute to the IT knowledge base
- Coordinate with vendors and internal teams for quick issue resolution
- Conduct proactive system checks and assist in event preparation
- Ensure minimal downtime and rapid resolutions for VIP users

📌 Desktop Support Engineer (Kurla)
🏢 CTDI India
📍 Kurla