Key Responsibilities Install, configure, and maintain desktops, laptops, printers, and peripherals. Diagnose and resolve hardware, software, and operating system issues. Provide onsite and remote technical support to users.

Install and troubleshoot Windows OS, Microsoft Office, Outlook, and other business applications. Configure and troubleshoot LAN, Wi-Fi, and basic networking issues. Manage user accounts, email configuration, and password resets.

Perform preventive maintenance and system health checks. Coordinate with vendors for warranty and repair services. Maintain service reports and update support tickets. Ensure timely resolution of customer issues as per SLA.

Required Skills Knowledge of Windows 10/11 installation and troubleshooting. Basic networking knowledge (TCP/IP, LAN, Wi-Fi). Hardware troubleshooting for desktops, laptops, and printers. Understanding of Microsoft Office and Outlook. Valuable communication and customer-handling skills. Ability to travel to customer locations when required.

Qualification

Diploma / Bachelor's Degree in Computer Science, IT, Electronics, or related field.

Location: Tidel Park, Tharamani, Chennai HR Contact (phone hidden) / (phone hidden)

📌 Desktop Support Engineer (Chennai)
🏢 Icare
📍 Chennai