Company Description Clean Blast International LLC provides a complete range of surface preparation equipment, accessories, and turnkey engineering solutions. Headquartered in Dubai, with branch offices in Doha, Abu Dhabi, and India, the company serves customers across the Middle East, Indian subcontinent, and Far East through a robust distributor network. Its portfolio includes blasting and painting equipment, concrete surface preparation machines, diamond cutting technologies, and specialized solutions for shipyards, marine, oil field services, and airport runway construction and maintenance.

Clean

Blast also stocks and distributes a wide variety of blasting abrasives, offering a one-stop solution for the surface preparation industry. The company is recognized for its dedication to customer satisfaction and creative products in blasting and coating.

Role Description The Customer Support Specialist is a full-time, on-site role based in Thiruvananthapuram. This role involves responding to customer inquiries via phone, email, and in person, providing timely and accurate information about products, services, and order status. The specialist will troubleshoot basic technical issues, coordinate with technical and sales teams to resolve complex problems, and follow up to ensure customer satisfaction.

Daily responsibilities include maintaining customer records,



documenting support interactions, escalating issues when needed, and contributing feedback to improve support processes. The role also requires clear communication, professional handling of complaints, and supporting customers with product usage and service-related requests.

Qualifications

- Ability to deliver high-quality Customer Support and maintain strong Customer Satisfaction through responsive and professional service.
- Strong Interpersonal Skills to build trust, manage expectations, and communicate effectively with customers and internal teams.
- Competence in Technical Support and Analytical Skills to understand product-related issues, identify root causes, and suggest practical solutions.
- Excellent verbal and written communication skills in English; additional regional languages are an advantage.
- Prior experience in customer service or technical support, preferably in industrial equipment or engineering-related sectors.
- Ability to work on-site in Thiruvananthapuram, manage multiple tasks, and maintain accuracy in documentation and reporting.
- Proficiency with basic computer applications and CRM or ticketing systems is beneficial.
- Diploma or degree in engineering, business, or a related field is preferred, or equivalent practical experience in a customer-facing role.

📌 Customer Support Specialist (Thiruvananthapuram)
🏢 Clean Blast International
📍 Thiruvananthapuram