- Handling cases (Query / Request / Complaint / Appreciations)
- Dealing with various internal departments.
- Offering alternative solutions appropriate with the objective of retaining customer's business.
- Coordinating, discussing, and handling customers on helpdesk. On calls to handle and resolve escalations within stipulated timelines.
- Any other responsibility that assigned by manager.
- Coordinating and working with school under our project
- Increasing the customers values
Qualification & Requisite:
Any graduate with relevant experience of 2-5 years.
Desired Skills & Qualities:
Excellent verbal and interpersonal skills
High level of focus on work/attention to detail and accuracy
Robust Networking and Presentation Skills
Excellent Communication & Information Management skills.