About The Company TechDoQuest is a leading technology solutions provider dedicated to delivering innovative products and exceptional customer service. With a strong focus on digital transformation, TechDoQuest offers a diverse range of services including IT consulting, software development, and technical support.

Our mission is to empower businesses with cutting-edge technology solutions while fostering a dynamic and inclusive work environment. Recognized for our commitment to quality and customer satisfaction, we continuously strive to enhance our offerings to meet the evolving needs of our clients worldwide.

About The Role We are seeking a dedicated Customer Support Executive to join our dynamic team at TechDoQuest. In this role, you will be the primary point of contact for our customers, providing timely and effective support via inbound and outbound calls.

Your primary responsibility will be to address customer inquiries, troubleshoot technical issues, and ensure a high level of customer satisfaction. This position offers an excellent opportunity for individuals passionate about customer service and technology to grow within a reputable organization. The ideal candidate should possess strong communication skills, a problem-solving mindset, and the ability to work efficiently in a fast-paced environment.

Qualifications

- Fluent in Hindi communication (Mandatory)
- Basic proficiency in computers and MS Office applications
- Excellent listening skills and the ability to understand customer concerns
- Robust problem-solving abilities and technical aptitude
- Prior experience in customer service or technical support is preferred but not mandatory
- Ability to adapt quickly to new processes and technologies
- Positive attitude with a willingness to learn and develop new skills





Responsibilities Key Responsibilities  Provide customer support through inbound and outbound voice calls.

 Understand customer concerns and provide appropriate resolutions.

 Troubleshoot basic technical issues related to products and services.

 Ensure First Call Resolution (FCR) wherever possible.

 Maintain high levels of customer satisfaction.

 Record and update customer interactions accurately in the system.

 Escalate complex issues to the concerned support team when required.

 Follow process guidelines and quality standards.

Required Skills  Fluent Hindi communication (Mandatory)

 Basic computer proficiency

 Good listening and problem-solving skills

 Strong customer service orientation

 Ability to work in a fast-paced environment

 Positive attitude and willingness to learn

Benefits At TechDoQuest, we believe in rewarding our employees with competitive benefits that support their personal and professional growth.

We offer comprehensive health insurance, paid leave, and opportunities for career advancement. Our employees enjoy a collaborative work environment, ongoing training programs, and performance-based incentives. Additionally, we provide a supportive atmosphere that encourages innovation and continuous learning, ensuring our team remains motivated and engaged.

Equal Opportunity

TechDoQuest is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, gender, age, religion, national origin, or any other protected characteristic. We believe that a diverse team enhances our ability to serve our customers better and drives our success. All qualified candidates will be considered for employment without regard to any protected status.

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