Location : Indore,India (Onsite)

Shift Timing: UK/USA

About AiTrillion

AI Trillion (www.aitrillion.com) is a leading Marketing automation- SAAS Company dedicated to revolutionizing the ecommerce industry. Our innovative platform offers a wide range of features, including customer engagement, marketing automation, personalized recommendations, and data analytics, to enhance customer experiences and drive revenue growth. With a commitment to delivering cutting-edge technology and exceptional service, we are poised for exponential growth in the rapidly evolving landscape of e-commerce.

Position Overview

As a Customer Support Executive –

- L1 at AiTrillion, you will be the first point of contact for our valued clients, providing them with exceptional support and assistance. You will play a crucial role in ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and guiding users through the AiTrillion platform.

Responsibilities

- Respond promptly to customer inquiries via email, chat, or phone in a professional and courteous manner.
- Identify customer needs, troubleshoot technical issues, and provide appropriate solutions or workarounds.
- Guide customers through the setup and configuration of the AiTrillion platform, ensuring a smooth onboarding experience.
- Escalate complex issues to the appropriate internal teams and follow up to ensure timely resolution.




- Maintain accurate records of customer interactions and transactions using our CRM system.
- Collaborate with other team members to improve processes, share knowledge, and contribute to the overall success of the customer support team.
- Proactively identify opportunities to educate customers on product features and best practices to optimize their use of AiTrillion.
- Stay up-to-date with product changes, new features, and industry trends to better assist customers and provide informed recommendations.

Requirements

- Bachelor’s degree in Business Administration, Computer Science, or a related field (or equivalent work experience).
- Previous experience in a customer support or help desk role, preferably in a SaaS environment.
- Strong communication skills with the ability to articulate technical concepts to non-technical users.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Familiarity with e-commerce platforms and marketing automation tools is a plus.
- Ability to work independently and collaboratively in a fast-paced workplace.
- Flexibility to work in shifts, including weekends and holidays, as needed.

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📌 Customer Support Executive (Indore)
🏢 AiTrillion | eCommerce Marketing Automation
📍 Indore