Company Description Chambray & Co. is a fashion and design house that upcycles and recycles discarded textiles from large producers and garment manufacturers, transforming them into thoughtful, high-quality garments. The company works closely with community artisans across India, using inherited needlework expertise to create eco-ethical fashion that celebrates indigenous textiles and craftsmanship. Chambray & Co. is committed to conscious, small-scale production, prioritizing natural and sustainable materials while reducing water and chemical consumption.

By collaborating with consumers, manufacturers, and craftspeople, the team seeks responsible solutions to textile waste and strives to close production loops for a more circular, sustainable fashion ecosystem. The brand embodies a lifestyle that balances up-to-date aesthetics with respect for nature and mindful consumption.

Role Description The Customer Success Specialist is a full-time, on-site role based in Ahmedabad. This role focuses on building long-term relationships with customers, ensuring they have a positive experience with Chambray & Co. products and services. Day-to-day responsibilities include responding to customer inquiries via phone, email, and in person; resolving issues and complaints; and proactively gathering feedback to improve customer satisfaction.

The specialist will track customer interactions, maintain accurate records, and collaborate with design, production,



and sales teams to align customer needs with business goals. The role also involves educating customers about the brand’s sustainability practices, guiding them through post-purchase support, and contributing to the development of customer experience processes and policies.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and provide consistent, high-quality assistance.
- Candidates should possess Customer Satisfaction and Communication skills to build relationships, manage expectations, and ensure a positive brand experience.
- Candidates should possess Analytical Skills to interpret customer feedback, identify patterns, and support data-informed improvements to processes and products.
- Candidates should possess the ability to work collaboratively with cross-functional teams, demonstrating problem-solving skills and attention to detail.
- Relevant experience in customer-facing roles within fashion, retail, or sustainability-focused businesses is beneficial.
- Comfort with basic digital tools (CRM systems, email platforms, spreadsheets) and fluent written and spoken communication in English; knowledge of local languages is an advantage.
- Demonstrated interest in responsible fashion, artisan craft, or environmental sustainability is highly valued.

Please email us your applications on [email protected]

📌 Customer Success Specialist (Ahmedabad)
🏢 Chambray u0026
📍 Ahmedabad