Futurz HR is Hiring

As a Customer Support - Voice representative at Futurz HR, you'll be an essential part of our customer service team, ensuring that every customer interaction is positive, helpful, and leaves a lasting impression. You'll be responsible for addressing customer inquiries, resolving issues, and providing exceptional support via phone calls in a timely and skilled manner.

Key Responsibilities

1. Handle incoming customer calls regarding inquiries, complaints, and requests for information.
2. Provide accurate information about products, services, and policies to customers.
3. Resolve customer issues effectively and efficiently, escalating complex cases to the appropriate teams when necessary.
4.



Maintain a high level of professionalism and empathy in all customer interactions.
5. Document customer interactions and transactions accurately in the CRM system.
6. Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
7. Collaborate with other team members to continuously improve processes and customer service strategies.
8. Meet or exceed individual and team performance goals and targets.
9. Stay updated on product knowledge, company policies, and industry trends to better assist customers.

📌 Customer Service - Voice, Futurz HR (Mumbai)
🏢 FuturzHR
📍 Mumbai