About The Company

1Cell.AI Inc. is a pioneering deep-tech startup specializing in precision oncology diagnostics. With a robust presence across India and the United States, the company is committed to transforming cancer detection and treatment through innovative technology and scientific excellence. Backed by cutting-edge research and a bold mission, 1Cell.AI aims to make advanced cancer diagnostics more accessible and affordable, ultimately improving patient outcomes worldwide.

The organization fosters a dynamic and collaborative environment where innovation, dedication, and compassion drive its growth and success.

About The Role

At 1Cell.AI, every patient case is a person navigating a challenging cancer diagnosis. As a Patient Support Associate, you will serve as a vital link between patients, healthcare providers, and internal teams, ensuring a seamless and compassionate experience throughout the diagnostic process.

Your role involves managing each oncology case from the initial order to report delivery, maintaining clear communication and meticulous coordination at every step. This position embodies the core of patient-care coordination within the realm of precision oncology, blending clinical oversight with empathetic communication and relentless follow-through. If you have prior experience supporting patients or coordinating diagnostic services and seek work that truly makes a difference, this opportunity aligns with your aspirations.

Qualifications

- 1-4 years of experience in healthcare, diagnostics, oncology coordination, patient support, or related healthcare operations.
- Educational background in Life Sciences, Biotechnology, Pharmacy, Nursing, or a related field.
- Strong emotional resilience to handle sensitive patient and caregiver conversations with empathy, clarity, and professionalism, often during stressful situations.




- Proven ability to take ownership of cases, solve problems efficiently, and coordinate effectively across multiple teams.
- Excellent verbal and written communication skills in English, with proficiency in Hindi or Marathi preferred.
- Comfortable working in a fast-paced startup environment, demonstrating adaptability and proactive engagement.

Responsibilities

- Manage oncology cases comprehensively from initiation to completion, including sample logistics, lab coordination, and turnaround time tracking.
- Serve as an empathetic and professional point of contact for patients throughout their diagnostic journey, addressing questions and concerns with care.
- Handle escalations promptly, ensuring timely resolution of issues and maintaining patient trust.
- Coordinate seamlessly with laboratory, logistics, and clinical teams to ensure case progress and adherence to timelines.
- Maintain accurate, real-time updates at every stage of the case process to ensure transparency and efficiency.

Benefits

- Opportunity to make a meaningful impact in the field of advanced cancer diagnostics, contributing to life-changing outcomes.
- Competitive compensation package, with an annual salary up to ₹350,000.
- Rotational shift pattern with a six-day workweek and one rotational weekly day off, providing flexibility and work-life balance.
- Clear pathways for growth into roles such as case management, patient success, or operations leadership, fostering professional development.

Equal Opportunity 1Cell.AI Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, age, religion, sexual orientation, or disability. Our hiring practices are designed to ensure fairness and equal opportunity for all candidates, and we believe that diversity enhances our innovation and success.

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