16 Aug
|
Equitas Small Finance
|
Akola
16 Aug
Equitas Small Finance
Akola
Customer Service Officer - MF Answer Inquiries: Respond to customer questions via phone, email, live chat, or social media.
Resolve Issues: Investigate complaints, troubleshoot basic problems, and provide effective solutions.
Process Transactions: Handle current orders, returns, exchanges, refunds, and account updates.
Maintain Records: Document all customer interactions and resolutions accurately in internal databases.
Guide Customers: Explain product features, company policies, and service procedures clearly.
Escalate Problems: Forward complex or unresolved grievances to senior management or specialized teams.
📌 Customer Service Officer (Akola)
🏢 Equitas Small Finance
📍 Akola