Support Services-Customer Service - Customer Service Manager - Quality Analyst KMPL–Grade M3 –Location-Mumbai Job Role - Monitoring and Evaluation:2. Regularly monitor emails and calls to evaluate performance and identify areas for improvement.

- Process Improvement:4. Implement process improvements to enhance the efficiency and effectiveness of communication channels.
- Customer Feedback Analysis:6. Analyse customer feedback to identify trends and areas for improvement in communication strategies.

Reporting And

Documentation - Prepare regular reports on communication quality metrics and present findings to National Head Customer Service.

Required Skills And Qualifications - Experience:

- 5 years+ as a Quality Analyst preferably Service quality, Prior Experience of Customer Service in Retail Assets.
- Skills:
- Solid analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in quality management systems and tools.
- Knowledge of regulatory requirements related to loan products
- Knowledge of system understanding and should have a proficiency in South Indian Languages.

📌 Customer Service Manager-SUPPORT SERVICES-Customer Service (Hyderabad)
🏢 Kotak Mahindra
📍 Hyderabad