Key Responsibilities

- Build and maintain positive, long-term relationships with existing and prospective customers.

- Serve as the primary point of contact for customer inquiries, requests, and concerns.

- Understand customer needs and recommend appropriate products or services.

- Respond to customer complaints promptly and coordinate effective resolutions.

- Conduct regular customer follow-ups, meetings, and business reviews.

- Monitor customer satisfaction and identify opportunities to improve the customer experience.

- Maintain accurate customer records, preferences, communication history, and service issues in the CRM system.

- Coordinate with sales, marketing, operations, finance, and support teams to address customer requirements.

- Inform customers about new products, services, offers, and company updates.

- Identify suitable upselling, cross-selling, renewal, and retention opportunities.

- Collect and communicate customer feedback to management and relevant departments.

- Conduct customer satisfaction surveys and analyze the results.

- Track customer retention, complaints, renewals, satisfaction scores, and relationship health.

- Prepare regular reports on customer activity, issues, feedback, and opportunities.

- Handle escalated customer issues and ensure timely follow-up until resolution.

- Support customer loyalty programs and initiatives designed to reduce customer churn.

- Maintain professional communication with customers through phone, email, online platforms, and in-person meetings.

These responsibilities are consistent with common relationship-management duties such as account ownership, complaint resolution, customer reviews, CRM usage,



satisfaction tracking, and collaboration with sales teams.betterteam+1

Required Qualifications

- Bachelor’s degree in business administration, marketing, communications, or a related field.

- 2–5 years of experience in customer service, client relations, account management, sales, or a related position.

- Experience using CRM software and customer-support or reporting systems.

- Strong understanding of customer-service principles and relationship-management practices.

- Experience handling customer complaints and escalated issues.

Required Skills

- Excellent verbal and written communication.

- Robust interpersonal and relationship-building skills.

- Active listening and empathy.

- Problem-solving and conflict-resolution abilities.

- Customer-retention and account-management skills.

- Good negotiation and presentation skills.

- Strong organizational and time-management abilities.

- Proficiency in Microsoft Office and CRM software.

- Ability to analyze customer feedback and service data.

- Teamwork and cross-functional collaboration.

- Professional, patient, and customer-focused attitude.

Key Performance Indicators

- Customer satisfaction score.

- Customer retention and renewal rate.

- Reduction in complaints and resolution time.

- Customer response and follow-up time.

- Account growth, upselling, and cross-selling.

- Customer engagement and relationship health.

- Accuracy of CRM records and customer reports.

- Number of successfully resolved escalated issues.

Pay: ₹18,000.00 - ₹60,000.00 per month

Benefits

- Flexible schedule

- Work from home

Work Location: In person

📌 Customer Relationship Manager (Chennai)
🏢 Merloam Estate
📍 Chennai