Company Description Toyo Kombucha was founded by two college friends, Akul and Vidit, who were inspired by kombucha’s taste and health benefits after discovering it abroad. Driven by a vision to build a sustainable kombucha brand in India, they focused on offering zero-sugar kombucha in a market dominated by high-end, less healthy beverage options.

Toyo Kombucha aims to make kombucha accessible at a price point that encourages people to incorporate it into their daily routines. The company is dedicated to promoting a better lifestyle through a fizzy glass of good bacteria, bringing kombucha in its purest form to homes across India. Team members join a mission-oriented brand that values health, sustainability, and consumer education.

Role Description The Customer Relationship Management Manager is a full-time, on-site role based in Civil Lines. This role is responsible for designing and managing CRM strategies to improve customer engagement, retention, and lifetime value across multiple channels.

Day-to-day tasks include analyzing customer data, segmenting markets, setting up and optimizing campaigns, and coordinating with sales and marketing teams to ensure consistent customer messaging. The manager will oversee CRM tools and processes, track performance metrics, and prepare reports with actionable insights.



This role also involves resolving customer issues, gathering feedback, and collaborating on initiatives that enhance customer experience and brand loyalty.

Qualifications

- Candidates should possess robust Analytical Skills and Market Segmentation capabilities to interpret customer data, identify trends, and build targeted campaigns.
- Candidates should possess excellent Communication skills to collaborate with cross-functional teams and interact effectively with customers and stakeholders.
- Candidates should possess Sales and customer relationship skills to support sales initiatives, drive conversion, and nurture long-term customer loyalty.
- Candidates should possess Project Management skills to plan, execute, and monitor CRM projects, ensuring timely and high-quality delivery.
- Experience with CRM platforms and customer data tools (e.g., HubSpot, Salesforce, or similar systems) is beneficial.
- Background in marketing, business, or a related field, with prior experience in CRM, customer success, or sales operations is preferred.
- Ability to work on-site in Civil Lines, manage multiple priorities, and adapt in a fast-growing, mission-driven beverage brand environment.

📌 Customer Relationship Management Manager (Civil Lines)
🏢 Toyo Kombucha
📍 Civil Lines