Location: Udhna, Surat

CTC: ₹3,00,000 per annum

Experience: 0–2 years

About the Role

We’re looking for a Customer Relationship Executive who enjoys solving problems and creating a great customer experience. You’ll be responsible for handling inbound customer queries and ensuring every issue is resolved quickly and professionally.

Key Responsibilities

- Handle customer queries related to orders, shipping, returns, exchanges, payments, and products.
- Manage and resolve queries through our CRM portal.
- Follow up on pending issues and ensure timely closure.
- Coordinate with internal teams to resolve customer concerns.
- Use CRM shortcuts, templates, and automations to improve efficiency.




- Identify recurring issues and suggest ways to improve the customer experience.

What We’re Looking For:
- Excellent English communication skills, written and verbal.
- Robust problem-solving and decision-making skills.
- Customer-first attitude with patience and empathy.
- Comfortable using CRM platforms and digital tools.
- Proactive, detail-oriented, and able to handle multiple queries.
- Prior customer support/CRM experience is a plus.

- If you enjoy solving problems, helping people, and making customers happy, we’d love to have you on the team.Should know English proficiently.

📌 Customer Relationship Executive (Surat)
🏢 HAMPTONS
📍 Surat