Company Description Apar Machines is a leading manufacturer of tool grinding machinery, known for innovation, precision, and reliability in the machine tools industry. With over four decades of experience, the company delivers high-quality solutions to automotive, aerospace, manufacturing, toolmaking, orthopaedic, medical, and jewellery sectors. Founded in 1968 as Randhawa Engineering Works, Apar Machines began as cutting tool manufacturers focused on meeting demanding industry standards.

Over time, the company transitioned into designing and producing advanced tool sharpening machinery, based on first-hand manufacturing experience. This deep technical expertise enables Apar Machines to build machines that provide clients with exceptional efficiency, accuracy, durability, and performance.

Role Description The Customer Engagement Manager is a full-time, on-site role based in Gurugram. This role is responsible for managing customer relationships across the customer lifecycle, including onboarding, ongoing support, and post-sales engagement. Day-to-day tasks include understanding customer requirements, coordinating with internal teams to resolve issues, monitoring satisfaction levels, and implementing engagement programs to enhance retention and loyalty.

The position also involves analyzing customer data,



identifying trends, preparing reports, and recommending improvements to processes and offerings.

The Customer Engagement

Manager will collaborate with sales, service, and product teams to ensure a consistent and positive customer experience.

Qualifications

- Ability to drive strong customer engagement and build long-term customer relationships.
- Analytical skills to interpret customer data, measure satisfaction, and identify improvement opportunities.
- Customer satisfaction focus, with experience managing feedback, resolutions, and continuous improvement initiatives.
- Transparent and professional communication skills, both written and verbal, for interacting with customers and internal stakeholders.
- Program management capabilities to plan, execute, and monitor customer engagement initiatives and projects.
- Experience in B2B or industrial/engineering environments is beneficial, especially in machinery or manufacturing sectors.
- Bachelor’s degree in Business, Engineering, Marketing, or a related field, or equivalent relevant experience.
- Strong organizational skills, attention to detail, and the ability to manage multiple customer accounts simultaneously.

📌 Customer Engagement Manager (Gurugram)
🏢 Apar Machines
📍 Gurugram