Customer Assistance Manager-Business Loans-Hardship Assistance Unit - Responsible for managing customer assistance related to business loans within the Hardship Assistance Unit.

- The role involves handling customer queries, providing support during financial hardship situations, and ensuring smooth communication between the bank and its business loan customers.
- Requires solid interpersonal and customer service skills to effectively manage sensitive financial cases.
- The position is based in Ahmedabad and focuses on business loan portfolios.
- Candidates should be adept at problem-solving and managing customer relationships in a financial services environment.
- Experience in banking, especially in loan servicing or hardship assistance, would be beneficial.
- The role demands attention to detail and the ability to work under pressure while maintaining customer satisfaction.
- Likely involves coordination with multiple internal teams to resolve customer issues related to business loans.

📌 Customer Assistance Manager - Business Loans (Hardship Assistance Unit) (Ahmedabad)
🏢 Kotak Mahindra Bank
📍 Ahmedabad